Building Service Worker
Case Western Reserve University - Cleveland, OH

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Custodial Services strives to provide high quality, customer service oriented cleaning services to the university community. Building Service Workers provide routine and special cleaning services in campus buildings and residence halls, including restrooms, bathrooms, offices, classrooms, laboratories, and public areas. The nature and frequency of cleaning is performed according to Custodial Services' Quality Control Program.


  • According to the assigned schedule: Shampoo furniture as needed. Clean washing machines, dryers, and common spaces in residential facilities daily, empty wastebaskets and recycling containers per procedures. Carry trash outside to pickup locations.
  • Spot clean walls, doors, partitions, switch plates, etc. Sweep, dust mop, wet mop, wax and spray buff floors. Vacuum, spot clean, and shampoo carpeting. Clean and replenish chalkboard, trays and erasers.
  • Dust all flat and vertical surfaces and window sills daily. Dust all surfaces including desks, tables, chairs, file cabinets, windowsills, bookshelves, bookcases, walls, blinds, vent and radiator grills, ceilings and light fixtures.
  • In restrooms, clean and disinfect sinks, toilets, clean mirrors, mop bathroom floors daily, and do showers, complete cleaning, twice weekly. Disinfect shower curtain. Police shower daily. Clean drinking fountains and emergency eyewashes, etc.
  • Replenish all restroom supplies such as toilet paper, paper towels and soap; Request supplies in reasonable quantities, to avoid shortages and overstocking. Turn in vending funds. Clean interior glass and all types of furniture.
  • Clean Venetian blinds, HVAC grills, handrails, elevator interiors and tracks, etc. Clean light lenses.
  • Turn off lights in unoccupied rooms, lock doors, in all rooms except classrooms, and secure all windows.
  • Keep assigned custodial closets clean and neat.
  • Be responsible for keys’ turn in key ring after shift.
  • Within assigned buildings, ensure that the university's recycling programs are carried out. Identify areas where building occupants are not properly recycling, and report it to the supervisor.
  • Assist in the coordination of an appropriate level of supplies to assigned buildings avoiding shortages, overstocking, and emergency orders.
  • Keep track of all equipment assigned to building. Ensure that equipment is maintained in proper condition, and promptly turn equipment in for repair when needed.
  • During the course of the daily work shift, report any quality control issues or problems identified in the building to the supervisor, and if possible make appropriate recommendations to solve the matter.
  • Communicate daily with supervisor to report achievements, progress and problems. Actively seek out and suggest improvements to operations.
  • Recognize when assistance, training, and direction are needed so that work objectives are accomplished in a safe, complete, efficient, and timely manner. Alert the supervisor to these situations, and assist as needed.
  • Ensure that all university safety procedures are followed within the cleaning group Follow university safety procedures; use appropriate safety gear; use caution when mixing chemicals and operating electrical equipment; immediately report any accidents and injuries to supervisor.
  • Assist co-workers in other areas and buildings when necessary; assist security and maintenance staff during emergencies.
  • Identify and promptly report problems requiring Security or Maintenance assistance to supervisor. Cooperate with Security at all times, and assist as needed in emergencies.
  • Shovel snow from building entrances and steps in emergencies.

    Duties not restricted to those mentioned. May be assigned other duties as required.


    Department: Daily contact with colleagues.

    University: Occasional contact with staff outside of Student Affairs.

    External: Limited or no contact with outside customers

    Students: Daily contact with students at all levels.


    This position has no permanently assigned staff.


    Experience: 3 years of cleaning experience in the commercial cleaning field, preferably at a large institution.

    Education: High school education required.


  • Must be able to read and follow instructions
  • Must be familiar with the proper use of cleaning tools, supplies and safety equipment
  • Must be able to work both independently and as part of a team.

    Must be able to lift and carry up to 50 pounds; engage in frequent walking, standing, bending, stretching, and stair climbing; and operate power equipment such as high speed buffers. Must be able to pass required physical examination. The working environment may have occasional exposure to potential biological hazards. Typical shifts are 8 a.m. to 4 p.m., 5 p.m. to 1 a.m. or 10 p.m. to 6 a.m. or assigned shift. Overtime and emergency hours may be required. The university is a non-smoking environment.


    Diversity Statement

    In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

    Reasonable Accommodations

    Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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