Reporting to the Assistant Bursar, this full time position provides administrative and organizational support to the Bursar Office by processing and reviewing student financial transactions within College, federal and state guidelines, providing assistance and guidance to students on financial matters and resolving inquires/issues that may arise from students or any internal departments. Must be available for additional hours, including evenings and weekends.
DUTIES AND RESPONSIBILITIES: - Functions as the initial contact with students with respect to inquiries on student accounts. Provides prompt and courteous customer service at all times.
- Responds to in-person, phone and email inquiries and requests for account balances, account status and refund activities.
- Provides timely assistance and guidance to students on financial matters and resolves inquires/issues that may arise from students or any internal department.
- Explains and enforces all College policies that impact student accounts.
- Assists students with payment arrangements.
- Accepts cash, checks and credit card payments from students.
- Timely documents pertinent information or discussions with students in the electronic notepad of the student’s record.
- Communicates and works with other student services offices to timely and effectively resolve student inquires.
- Performs student account audits to ensure that all tuition and fees have been billed according to the student’s academic record and tuition/fee rates.
- Assists in the student refund process to ensure that credit balances are refunded within federal or College guidelines. Posts student refund checks to accounts and process mailing.
- Performs collections and due diligence procedures on outstanding accounts receivable as directed.
- Participates in registration or orientation events as requested.
- Performs one or more of the following, as directed: posts housing and printing charges and credits; post payments received from third party payment plan administrator; post credit card payments; processes and posts payments for application and transcript fees; monitors and posts employee tuition waivers; posts online tuition payments; reconciles online tuition payment with daily bank deposit report; prepares third party invoices and statements; assists in managing graduation clearance process; performs procedures with respect to school collaborative classes, including ensuring accurate tracking of registration and payment documents with the School of Education, Registrar and Admissions Records Offices, confirming class charges against class roster and posting payments.
- Treats all fellow employees, students and the College’s guests with civility and refrains from actions that disrupt the efficient functioning of the College.
- Follows directions and completes tasks accurately and accepts supervisory input and constructive criticism.
- Able to manage stress and work under pressure while multitasking under deadlines.
SPECIFIC RESPONSIBILITIES: - Assists in maintaining student files.
- Assist in training new employees and temporary workers on office procedures, applications and account audits.
- Assists in drafting and updating department procedures.
- Performs special projects as requested by the Bursar and Assistant Bursar.
- Travel to other sites may be required.
- Other related duties as assigned.
- Attends meetings and functions on committees as assigned.
- Basic maintenance tasks such as replacing toner, keeping paper and envelope supplies and reporting repair needs to IKON.
- Uses online systems for Sallie Mae - Iron Mountain -Office Depot.
- Maintains Bursars Office electronic calendar for staff work shifts and vacation time.
- Order and stock office supplies for office. Handles storage and archiving needs of student files.
QUALIFICATIONS: - Demonstrated effective oral and written communications skills.
- Ability to work well under occasional pressure and time constraints.
- Accuracy and attention to detail a must.
- A strong commitment to the mission of the College.
PHYSICAL EFFORT REQUIRED:
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel; reach with hands and arms; and talk, hear, and effectively communicate with others in person and in writing. The employee is required to be mobile. The employee is required to use telephone 50-80% of the time. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to see others and read documents. This job requires the employee to spend lengthy periods of time performing computer assisted work. The noise level in the work environment ranges from quiet to moderately loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EXPERIENCE: - High school diploma/GED required.
- Some college education preferred but not required.
- Minimum of 3 years of office clerical experience or a combination of education and experience in accounting and bookkeeping.
- Experience that demonstrates customer service orientation and the ability to work well as a team member.
- Demonstrated facility and skills with standard MS Office software suite and/or basic data management software.
- Must be experienced at managing and maintaining highly confidential information.