NBC Sports Regional Network part of the NBC Sports Group consists of 13 regional sports networks across USA. This position is responsible for the IT operational support and enhancements associated with all Business application that include Ad sales and traffic systems, Reporting, Strata, HTS, and NBC Rep systems. Primary business champions include the VP of Commercial Operations, Sales leaders and Site GM, Account Executives, Billing, and Finance and the NBC Stations Sales leaders.
• Supporting the business critical sales and traffic application and all the integrations to the other systems.
• Building a 24/7 support model , measuring SLA’s and leadership reporting
• Drive outages related to the application through closure working with the infrastructure and vendor teams managing the user expectations alongside.
• Troubleshooting user issues related to application or integrations and providing quick turnaround
• Managing application monitoring , user admin, security controls and DR strategies
• Documentation of user and application processes
• Working closely with the vendors to manage enhancements / upgrades and drive the testing and deployment phases
• Support the critical integrations to external as well as home grown automation systems
• Build strong relationship with the user group and partner with the infrastructure teams on hardware needs.
• Bachelor’s degree in Computer Science or Related Field
• Minimum 7-years information technology experience
• Minimum 5-years supporting 24X7 mission critical applications including outage management and software releases.
• Good understanding of Ad sales & Traffic technologies and business processes and vendor products in the market.
• Technical Knowledge of real-time Traffic Integrations to Automation systems
• Experience working in databases for data validation and troubleshooting.
• Strong problem solving skills, effective interpersonal skills with the ability to work across multiple groups in org
• Excellent written and verbal communications.
• Self-motivation and ability to adapt is required
• Experience managing 3rd party media systems.
• Exposure and general knowledge of a variety of hardware and software disciplines.
NBC Universal - 11 months ago
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