Account Manager
Wayfair 39 reviews - Boston, MA
Full-time, Commission

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Wayfair, the largest online-only retailer of home furnishings and house wares in the United States, is seeking talented and sales-driven Account Managers to join our growing sales team within our Trade and B2B teams. The Trade team services interior design, contractors, and property management customers and the B2B team manages the general business and institutional customers. The Account Manager assists customers with product selection, work with manufacturers on custom product solutions, deliver proposals, and close sales opportunities.

The right candidate will have phone sales experience. He/she will have the ability to assess and meet needs, offer problem-solving solutions and thoughtfully maximize a sales process for the best possible outcome. Other critical success factors for this role include a competitive spirit, a great attitude and flexibility; as high performers will be on a fast track for growth within our sales department.

Account Managers are responsible for hitting monthly revenue and profit targets by reaching out to new and existing Wayfair business and trade customers.

***This position is on a base + commission pay structure (27K annual salary with added monthly bonuses.) Commission is uncapped, with a significant percentage of high-performing Account Managers earning a total annual income ranging from $50-60K. We are looking for a start date in June.

Responsibilities Include:
Manage the sales growth and customer development of approximately 300 to 1000 accounts depending on assigned business. Grow average sales and profit per account managed across key investment categories.

Utilize internal resources to overcome obstacles. Discover and analyze prospect’s needs, determine which features/benefits of Wayfair & AllModern will appeal the most to the customer and present those features/benefits to the customer. Create a sense of satisfaction as related to purchasing with Wayfair & AllModern based on offers presented. Meet or exceed productivity requirements.

Collect marketing intelligence and customer data as required. Leverage marketing and supplier bid dollars to proactively sell Wayfair & AllModern products.

Develop deep subject matter expertise on our products and suppliers.

Depending on assigned business, outbound calling will either focus on new account acquisition or existing account retention.

Drive customer satisfaction by delivering a great sales experience and service all post order issues

Use customer relationship management system to maintain lead/account information and keep accurate notes on all activity and opportunities

Bachelor’s Degree or commensurate business experience.

A minimum of 1-2 years of successful B2B sales experience in a commissioned environment, preferably in Online Retail or Ecommerce.

Excellent verbal and written communication skills.

Proven experience negotiating and closing deals in a high-volume, high-touch environment.

Experience working with designers and/or experience in furniture or decorative fixtures a plus.

All applicants must provide a cover letter affirming their qualifications and interest in the program

About Wayfair:
Wayfair, founded in 2002, is the largest online-only retailer of home furnishings and house wares in the United States. The company owns and operates Wayfair, AllModern, and Joss & Main. Wayfair ended 2012 with over $600 million in revenue and currently employs over 1,200 employees in offices located in Boston (HQ), Utah (Customer Care & Distribution), Kentucky (Distribution), the U.K, Germany, Ireland and Australia.

Wayfair was named Private Company of the Year by Mass Technology Leadership Council, and selected by as a Top Company To Work For and Top Company For Well Balanced Life, and #16 on Forbes list of America’s Most Promising Companies. It's a great time to join and help build the next great ecommerce company!

Wayfair is located in the Back Bay section of Boston, MA.

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Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.

About this company
39 reviews
Wayfair (NYSE: W) offers an extensive selection of home furnishings and décor across all styles and price points. With an unparalleled...