The Teammate in this role is responsible for building
relationships with existing and prospective business customers to
achieve sales goals. This individual will discover recognized
and/or unrecognized customer needs, make appropriate
recommendations, and close the sale. He/she will focus on
complete customer satisfaction throughout the sales process to
generate additional leads, drive repeat business and gain customer
Principle Duties and Responsibilities
contacts prospective and
- *Utilizes account lists and
existing business customers to promote
special sales events,
products and achieve sales goals.
rapport, identifies needs, makes appropriate recommendations,
- *Handles inbound/outbound sales calls and establishes
handles objections and closes the sale.
customer loyalty by ensuring customer satisfaction
generates new leads from existing customer referrals.
benefits and maximizes each sales encounter by recommending
- Demonstrates expertise in presenting product features and
company endorsed add-ons.
promotions, accurately calculates
volume discounts, prepares
quotes and recommends appropriate
payment and shipping methods.
reports as required. Utilizes CRM tool according to established
- *Maintains sales records and prepares sales and activity
- *Maintains a high degree of accuracy
orders, reporting corrections, submitting order
etc. Completes all paperwork in a timely
- Performs stock lookups to search for inventory
warehouse or at a store.
inquiries regarding order status, order
billing, shipping charges, etc in an efficient
following up post
- *Builds relationships with customers by
sale to ensure customer satisfaction
to business needs through willingness to cross-
- *Meets quality, sales and shrink goals.
performs other tasks as needed.
- Previous experience as an inside sales
in a Call Center environment preferred
- Previous sales experience,
literate with the ability to learn customer service software
- Professional verbal and written
- Ability to calculate figures
Work Environment/Physical Demands
The noise level in the work
area typically remains at a low level but may vary to moderate
depending upon the physical location in the department where the
teammate is seated.
Specific vision abilities required by the job include: close
vision, distance vision, peripheral vision, color vision, depth
perception, and the ability to adjust focus. Average hearing is
required for interacting with Teammates and customers.
The preceding job description has been designed to
indicate the general nature and level of work performed by Teammates
within this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to
Things Remembered is an Equal Opportunity Affirmative Action
Things Remembered - 2 years ago
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Things Remembered is trying hard not to be forgotten. The company primarily sells products, such as jewelry, leather goods, glassware, and...