We are currently looking for a Business Analyst to join our Growth & Market Strategy team of Business Excellence in our Corporate Strategy Resource Unit. They will report to the Senior Market Finance Analyst. Additionally, this role works closely with and under additional direction of the GMS Net Promoter Score Program Lead team.
The Growth and Market Strategy organization is aligned across three Market sectors: Ground Transportation, Aerospace, and Defense. The primary mission of the Growth & Market Strategy group is to support driving profitable growth through creating customer transparency & intimacy, performance dialogue w/ Business Units and improving commercial effectiveness.
The Market Finance Analyst will be responsible for working with various process stakeholders including BU commercial leaders, group and BU level finance teams, Market Sector Team leaders, Key Account Managers, Decision Analytics, and Business Excellence & Corporate Projects teams to accomplish the following:
coordinate and analyze customer loyalty program contact data
update, maintain, and analyze market financial reports
maintain customer loyalty program SharePoint site
support customer loyalty processes through analysis of NPS response data
Major activities/Key Challenges:
Update and maintain market based financials reporting on a quarterly basis
Support Net Promoter Score lead team through analysis of contact and response data and development of results analysis presentations
Assist in the generation of Net Promoter Score program management documentation and training materials
Interface with MSTs and Business Unit contacts to ensure timely and accurate completion of standard reporting
Maintain and update Net Promoter team SharePoint
Financial Impact of the Position: Contributive
The position provides value-added professional services related to the dimension. It is responsible for the quality and consequences of its recommendations or support services (for example, controlling expenses, promoting sales, purchasing supplies, advising others).
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