The Business Analyst provides industry and related business expertise, support and customer service to CHR Solutions clients throughout the course of pre-acquisition and solution implementation life cycle. This position is responsible for work flow design and documentation, insures Client satisfaction in the initial solution design, provides client guidance, and captures business requirements and acceptance using a strong knowledge of the solution and the best practices of communications providers. Incumbent will successfully meet or exceed business unit goals while maintaining quality standards, controlling expenses, and following company and business unit directives and practices.
Perform accurate and appropriate gathering of business requirements from the client. Develop and maintain a thorough understanding of the needs of the client from a business perspective. Responsible for creating business requirement and work flow documents, functional specifications, and plans that correspond to the business expectations
Identify, assess and document business requirements, functional and technical specifications, and plans that correspond to the business expectations.
Identify and assist the team in communicating action items that result from the information gathering throughout the CHR Solutions organization, including Product Management.
Assist in drafting business and functional architecture documents. Identify and document what the system, process or product/service must do in order to fulfill the business requirements.
Analyze impact of proposed solution across the business and contribute a business or process perspective during design reviews.
Analyze client needs using knowledge of CHR Software Solutions’ products and services.
Manage pre-and post-release expectations.
Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
Ability to travel up to 25% annually by car and/or plane, may include weekend travel; ability to travel internationally is required for some positions. Possibility that some projects may Current passport and valid driver’s license required.
Scope of Projects worked on will range from small integration or enhancement projects with project costs as low as $10,000 to large implementation projects related to our OSS/BSS solutions that have multi-million dollar project costs.
Primary scope ranges are below:
Software Activation Projects average a total deal value of $750,000 up to $2.5 million for larger projects.
Total Gross Revenue for Software Activation clients averages $9 million to $250 million for larger clients.
The average number of customer accounts converted per Software Activation Project is 15,000 for an average client to 175,000 for larger clients.
The average number of data elements which must be mapped, converted and validate range from 2,500 to 17,000.
Education and Experience Requirements
Bachelors degree in Business Administration, Management Information Systems, Information Systems, or related degree
Equivalent combination of education and experience accepted
Five or more years of experience in telecommunications operations
Three or more years of experience with BSS/OSS systems and reporting tools
Three or more years of experience in customer service
Knowledge of software development process and methodologies
Project Management experience is preferred
TM Forum Certification (eTOM, SID, TAM, etc.) preferred
Experience with Use Case Development and/or UML preferred
Strong written and verbal communication skills with the ability to interact at all levels of the organization.
Ability to effectively utilize MS Office (Word, Excel, PowerPoint, Visio and Outlook). Experience with MS Project preferred
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