Business Analyst
ChannelAdvisor Corporation - Morrisville, NC

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We are seeking a Business Analyst to join our Product Management team to serve as the conduit between our product development, product management and customer experience. The Business Analyst works with the Product Managers to define specific customer feature requirements and drive the inclusion and completion of these features in product releases. This position requires close interaction with the development team, key internal and external customers, and external partners. Our SaaS solutions help power many of the premier online retailers throughout the world who sell through Marketplaces (eBay, Amazon,, Comparison Shopping Engines (Shopzilla, PriceGrabber, and Search Engines (Google, Bing, Yahoo). This position provides the opportunity to help shape the features and functionality of the ChannelAdvisor platform.

Your responsibilities as a Business Analyst will include the following:

  • Providing a voice for the customer in the development process
  • Documenting requirements and acceptance criteria for use by development and QA
  • Working on a cross functional Agile development team, releasing new software every month
  • Documenting product behavior for internal and external users
  • Meeting with clients and internal stakeholders to define feature requests
  • Prioritizing bugs and feature requests with the Product Manager
  • Performing detailed product demonstrations on the benefits of the product capabilities for external and internal audiences
  • Working with partners on existing and future projects
  • Assisting in definition and management of the product roadmap
  • Serve as product subject matter expert and assist with customer support as needed
Required Skills

  • 2 -5 years in a software development environment
  • BS degree
  • Strong attention to details
  • Understanding of e-commerce a plus
  • Experience working in SCRUM or Agile software development environment a plus
  • Strong communication skills, both written and verbal, and the ability to speak to a wide variety of audience members
  • Energetic self-starter, entrepreneurial spirit
  • Must enjoy working in a fast-paced, dynamic, and fluid environment, and be able to think strategically and independently.
Required Experience

About this company
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ChannelAdvisor is a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase the scale and...