Business Analyst
Convergys - Westminster, CO

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Business Analyst :
120550

Fluency in the following languages required: English
Job : Professional Consulting Svcs
Primary Location : United States-Colorado-Westminster ( )

Schedule : Full-time
Travel Requirements : This position may require travel
Description

Dimension & Scope:

The Business Analyst will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients to determine outstanding client business needs and improve the overall performance of each client. The Business Analyst will focus on building client relationships; delivering excellence; and maintaining a client focus.

Principal Duties and Responsibilities:
  • Interact with both external customers and internal resources to assist with the definition of business, functional, and technical needs while at client site
  • Participate in interviewing and observing appropriate client personnel, to document current business and operational processes as input to process improvement initiatives.
  • Assist in analysis and documentation of existing relationship management capabilities
  • Assist in development and testing of new customer relationship management processes, capabilities, and, as appropriate, their supporting technologies
  • Develop client deliverables (ROI analysis, statistical analysis, strategic assessments, communications, training, etc.)
  • Perform portions market segmentation and statistical analysis

Education & Professional Certifications:
  • Bachelor's degree in related field from a four-year college or university with zero to three years related experience; or
  • Equivalent combination of education and experience

Candidate Profile:
  • Strong interpersonal communication skills and works well in teams
  • Strong problem-solving, analytical and quantitative skills
  • Detail oriented
  • Desire to gain technical experience
  • Desire to work on team deliverable where individual achievements are components of a larger effort
  • Desire to work in demanding project environments where deadlines must be met
  • Must be able to adapt quickly to project/team scope changes
  • Demonstrated ability to deliver high quality work products
  • Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Knowledge of statistical concepts and applications

About this company
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Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together...