Business Analyst
EXL - Jersey City, NJ

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Business Analyst is responsible for ensuring that business requirements are captured and analyzed correctly before a solution is developed. The Business Analyst collaborates with diverse stakeholders to elicit, analyze, represent and validate requirements for changes to business processes, policies and information systems.

It would be expected of the candidate to possess strong analytical and client management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

  • Process mapping and documentation
    • Understand and analyze processes
    • Document processes visually
    • Prepare end-to-end workflow of processes and identify
  • Business Analysis
    • Analyze organization’s business needs towards developing a detailed set of requirements
    • Use quantitative techniques to analyze data and offer solutions to assist in decision making
    • Analyze existing operating / business model to derive key requirements
    • Interpret the business rules and requirements for technical systems
  • Requirements Management and Communication
    • Elicit requirements through brainstorming, focus groups, interface analysis, interviews or surveys/questionnaires
    • Analyze and verify requirements using models or visuals
    • Prioritize business requirements
    • Prepare requirements package for sign off from stakeholders
  • Documentation deliverables
    • Assist with the business case and project scoping
    • Prepare documentation at various levels – user, functional, stakeholder, implementation
    • Create ‘Traceability Matrix’ to reconcile business requirements and implemented changes
  • Facilitate change
  • Process improvement
    • Identify areas of improvement using basic Lean Six Sigma tools / concepts or any other improvement methodology
    • Research latest trends in order to develop creative business solutions that can be applied to the current project
  • Client Management
    • Develop and manage positive client relationships at all levels
    • Manage difficult conversations and expectations at client site
  • Education: Bachelor's degree from an accredited college or university in Accounting, Business Administration, Finance, Information Systems, or closely related field required
  • Two to three years of professional experience (preferably in US Insurance Industry) including:
    • Experience in writing clear and concise Business Analysis documentation
    • Excellent process driven analysis skills with a background in various requirements elicitation methods
    • Ability to facilitate meetings, including agenda and minute preparation
  • Advanced communication and presentation skills
  • Proficiency in MS office – Excel, Word, PowerPoint, Access, Visio

EXL - 12 months ago - save job
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EXL is a leading provider of offshore business process outsourcing solutions to the Global 1000. EXL strives to build lasting relationships...