Business Analyst
Exel - Stockton, CA

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Support operational development by identifying customer business requirements and effectively translating requirements into an efficient process and/or system solution.

Detailed Job Description
  • Customer complaint facilitation and resolution
  • Freight claims management resolution and filing
  • Functional team lead for process management (process changes and implementation) including identifying business requirements for operational support of business, mapping and documentation of process changes and improvements, effectively communicating business change requirements to IT support, continuous improvement (identify, recommend and implement operational process changes to more efficiently service our customer)
  • Super user support of current TMS including troubleshooting and proactively resolving system- and user-encountered issues, developing training documentation and conduct training to divisional users, developing and maintaining process standard operating procedures
  • Trend analysis including coordinating with data engineer to analyze trends in data in preparation for monthly, quarterly and annual program presentation and review
Job Requirements
  • 5 years experience working in transportation, logistics, supply chain, operations, or distribution
  • College degree in logistics, supply chain, transportation/distribution, operations management, business, or decision sciences (strongly preferred)
  • Advanced systems experience with current TMS product, preferably a GLOG product; SAP; MS Office
  • MIS, IS experience (preferred)
  • Professional associations/memberships (preferred)
  • Project management skills
  • Excellent analytical skills
  • Good oral and written presentation skills
  • Excellent communication and customer service skills
  • Ability to work with little supervision and direction
  • Ability to handle multiple projects simultaneously

About this company
607 reviews
Exel is the leading contract logistics provider in the Americas thanks to the hard work of 40,000 associates at more than 500 sites...