OBJECTIVES OF POSITION
Liaison between the technical Business Analyst resources and Loan Servicing to develop user requirements and implement technical and/or operational solutions that meet the Business’s needs and improve the performance of the servicing system.
- Develop and execute User Acceptance Testing.
- Develop test cases and an adequate test plan to confirm functionality enhancements
- Execute User Acceptance testing clearly documenting results
- Work in conjunction with technology staff to ensure enhancements met the needs of the business
- Internal and external audit liaison
- Gather all requested backup documentation
- Provide answers to all auditor originated system and process inquiries
- Loan Servicing Vendor and Project Management
- Work with Loan Servicing Vendors to ensure all SLAs are being met, invoices are accurate, and process enhancements are defined and implemented according to Company requirements.
- Assist Loan Servicing Management in implementing all VB and process enhancement projects
We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- College degree in Statistics, Business, Finance or related field
- 2-3 years previous experience with loan servicing platform or similar system
- 3 + years experience in business process analysis or equivalent role
- Understanding basic structure of a mortgage
- Previous project management/project liaison experience
- Strong problem solving and analytical skills
- Strong project management skills; Must have ability to work on multiple projects simultaneously
- Solid balance of technical knowledge and business knowledge
- Ability to make decision and quickly respond to changing priorities
- Process improvement and process re-engineering skills
- Strong verbal, written, organizational and presentation skills
- Detail Oriented; Ability to work in a fast paced, sometimes stressful, environment
- Strong PC skills
Money might not grow on trees, but green does grow on this tree. Green Tree Servicing is one of the largest servicers of home loans in the...