Business Analyst
King County - Seattle, WA

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Jail Health Services (JHS), a division within Public Health - Seattle & King County, provides a full range of health care services to the incarcerated population in the King County Correctional Facilities. JHS is seeking an experienced LEAN health care process improvement specialist to assist the clinical and administrative teams in meeting and exceeding key strategic initiatives. The incumbent will analyze and evaluate JHS operations, policies, and procedures. The incumbent will also work with key leadership and other staff to identify opportunities for improvement, and will lead teams to bring about change, which will improve both efficiency and overall operations of the Jail Health Services Division.

This position requires a high level of expertise and skill in systems planning and implementation, coaching/teaching line and supervisory staff, and complex research and analysis. This position requires excellent communication and interpersonal skills.

Public Health - Jail Health Services follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:
  • Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution;

  • Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or,

  • Has been civilly or administratively adjudicated to have engaged in the activity described above.

Additionally, PREA standards require that the department consider any incidents of sexual harassment involving an inmate or detainee in determining whether or not to hire or promote anyone.

The above is in compliance with PREA and its implementing regulations, 28 C.F.R. Part 115, Subpart A, Section 115.17, Hiring and Promotion Decisions.

Who May Apply: This full time, career service position is open to all qualified applicants. It is FLSA exempt and therefore not eligible for overtime.

Work Location: This position will be located in downtown Seattle in the Chinook Building, but will require travel to both the King County Correctional Facility (KCCF) and Maleng Regional Justice Center (MRJC) in Kent.

APPLICATION PROCESS (submit electronically):
  • Job Application with completed supplemental questions.

  • Resume.

You can attach multiple documents if necessary or required, such as your cover letter or resume to your application. Your options are:
  • Copy and paste one or more documents into the text resume section of the application.

  • Attach multiple documents/files in the resume attachment section.

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.

Contact: For more information about the application process, please Sarah Fish at sarah.fish@kingcounty.gov or 263-8738.

Examples of Duties:
  • Work with project sponsors, process owners, and key groups to identify and develop process improvement opportunities. Develop measurement tools, analyze and provide feedback and recommendations to stakeholders.

  • Facilitate and coach project teams and other groups in the application of LEAN process improvement concepts and techniques in support of project goals and customer requirements.

  • Facilitate multi-day LEAN kaizen events.

  • Develop goals and objectives, work plans, and decision criteria.

  • Apply value stream mapping and point improvement methods and techniques to issues which may require large-scale change, such as staffing, scheduling or workload planning.

  • Facilitate the development and implementation of improved policies, processes, and/or systems, including daily management systems, to improve the quality of operations within the JHS Division.

  • Facilitate training of end users.

  • Oversee ongoing technical support of changes to assure improvements are sustained, and to develop and maintain a culture of continuous improvement.

  • Develop reports and recommendations and communicate plans to the JHS Leadership Team and other interested parties.

Qualifications:
  • Bachelors or Master's degree in Business, Health Administration, or related field; or any equivalent combination of education and experience which would provide the knowledge, skills, and abilities to perform the duties described in this job announcement.

  • Two (2) years in a dedicated position, responsible for LEAN process improvement work (PDCA, standard work, point improvements) working with both line and supervisory level staff and including workshop facilitation/leadership experience.

  • Demonstrated skill at data analysis, system design, and implementation of value stream improvements.

  • Demonstrated skill at performance auditing and quality assurance management concepts and tools.

  • Demonstrated ability to successfully implementing LEAN process improvement methods and techniques.

  • Knowledge of group dynamics and change management principles.

  • Strong attention to detail at the tactical level balanced with an ability to think strategically and see the larger picture.

  • Understands statistical concepts and theories.

  • Demonstrated ability to work on multiple projects.

  • Demonstrated ability to successfully complete the assessment, planning, execution, and follow up phases of LEAN process improvement workshops.

  • Demonstrated skill as a team leader, trainer, and facilitator.

  • Demonstrated skill in data collection and analysis methods, A3 thinking, kaizen, and PDCA.

  • Demonstrated skill in applying LEAN technical concepts to complex problems in diverse practical work environments.

  • Demonstrated skill in analytical thinking and collaborative problem solving in group settings.

  • Excellent communication and interpersonal skills, including the ability to prepare clear, concise reports, and proficiently present to diverse audiences.

  • Demonstrated skill in working with a variety of individuals from diverse backgrounds and maintaining collaborative relationships.

  • Demonstrated skill in using current office software programs including word processing, spreadsheet, database, presentation, and email.

Desired Qualifications:
  • Demonstrated ability to lead LEAN process improvement efforts in a service-oriented or governmental setting, preferably a health-related field.

  • Demonstrated ability to work cross-functionally in a matrix environment as well as on multiple projects under time constraints.

  • Understanding of healthcare industry and terminology.

Supplemental Information:
    The selected candidate will be required to pass a thorough background investigation.

    This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing and interviewing. For more information on our selection process, please refer to http://www.metrokc.gov/health/about/hiring.htm

    Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.

    Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.

    Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

Necessary Special Requirements:
    Ability to work some evenings/weekends to accommodate 24/7 operations of JHS.

    Must be able to work at both JHS sites â€" Seattle and Kent, and may be required to travel between sites throughout the day.

    Washington State Driver's License or the ability to travel to work locations with limited or no public transportation in a timely manner.

Additional Information
    Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.

    Staff may be required to play an active role in the event of a public health emergency, which may include changes in responsibilities and working hours.

    If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

About this company
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King County provides regional services to over 1.9 million residents including more than 340,000 people living in unincorporated areas....