Business Analyst
Technology Service Professionals (TSP) - Plano, TX

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Job Description
: TSP, Inc. is a certified minority-owned business (MBE) headquartered in Dallas, Texas. We offer a wide range of IT business solutions to several Fortune 500 customers which enable differentiators improving business competitiveness. These offerings include: Managed IT Services, Storage Services, and Industrial Services.

We are currently looking for a Business Analyst that can ensure customer and client expectations are being exceeded by providing a variety of IT support and services which include: *
  • Ensuring that all telecom bills for voice, WAN and cell charges are valid and being posted into SAP with correct cost centers and divisions. *
  • Processing all Telecom bills weekly. *
  • Maintaining action item logs for all vendors to ensure that billing errors, disputes, credits, etc are being properly applied and tracked. *
  • Visibility to executive management and will require a professional appearance and possess excellent communication skills. I *
  • Handling any issues that arise with a highly positive attitude and be solution oriented. *
  • Being involved in the day to day operations of the Telecom team that include ordering of new service, disconnecting service, upgrading service, etc. This requires maintenance on the Telco Order Log SharePoint site. This site is used to track all Telecom inventory and billing. *
  • Reconciling bill data to the circuit database and SharePoint sites as well as working as a team player with all levels of employees to validate charges is necessary.

Job Requirements

: * Vendor relations and ability to lead vendor meetings * Overall understanding of Telco and terms * Moderate/Expert level knowledge of EXCEL and SharePoint * Knowledge of SAP Accounts Payable process * TEM (Telecom Expense Management) software PROJECT RELATED COMPETENCIES: *
  • Analysis and Solution Definition *
  • Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution *
  • Assists in enforcement of project deadlines and schedules. *
  • Takes input from supervisor and appropriately and accurately applies comments/feedback. *
  • Communicates and applies project standards. *
  • Manages resources in accordance with project schedule. *
  • Consistently delivers high-quality services to clients. *
  • Understands the components of running a fiscally successful project. *
  • Assists in the facilitation of team and vendor meetings. *
  • Delivers informative, well-organized presentations. *
  • Understands how to communicate difficult/sensitive information tactfully. *
  • Possesses understanding in the areas of application programming, database and system design. *
  • Understands Internet, Intranet, Extranet and client/server architectures. *
  • Understands how legacy and web-based systems interface with each other.

Technology Service Professionals (TSP) - 14 months ago - save job - copy to clipboard