Business Analyst
The Bartech Group - Southfield, MI

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Analyze and document customer current-state processes and procedures, perform gap analysis based upon BWMS standard process and procedures and recommend future-state customer processes and procedures (Assessment Questionnaires, Visio process maps, and To-Be PowerPoint presentation creation).
  • Perform BWMS Program Office/ Back-office workflow analysis to identify and document changes to all operational process and procedures needed to support the customer implementation.
    • These may require advance estimation of work effort so that the customer can be charged for the work effort.
  • Interface with customer to collect and validate user, approval hierarchy, worksite, cost center, supplier, worker, job description and rate data.
  • Perform rate analysis to create customer-specific rate cards.
  • Work with BWMS Support Services Technical Specialists to document and define application configuration and other customer requirements.
  • Assist the Communications Specialist with customization of the BWMS implementation training presentations and materials to reflect customer-specific business rules.
  • Assist the Communications Specialist with modification of implementation communications.
  • Create meeting minutes for Weekly Status Meeting and customer-facing meetings.
  • Support Sales efforts with Pre-Sales assessment projects.
  • Customer interfacing (phone and in-person).
  • Required Skills Communication Requirements:
    • Skills related to excellent communication
    • Ability to analyze workflow from end-to-end to determine and articulate impacts of recommended changes
    • Ability to problem solve and present conceptual information to all levels of internal and external management
    • Ability to network in social and professional environments
    • Ability to verbalize data analysis as it pertains to our staff, customer and supplier environment

    Team Building Requirements:
    • Ability to build positive team spirit
    • Ability to work with BWMS cross-functional team members.

    Quality Requirements:
    • Support companies quality organization initiatives by supporting all Implementation activities for each engagement in compliance with BWMS defined procedures
      • Initiate actions to prevent defects
      • Identify and record any problems related to product, process and quality systems
      • Initiate, recommend, or provide solutions through designated channels
      • Verify the implementation of solutions
      • Controls further processing until defects have been corrected
    Planning Requirements:
    • Execute project plan tasks as indicated/ directed
    • Assist in the forecasting of work efforts to the Implementation Project Manager
    • Provide time estimates to Implementation Project Manager, as required

    Technology Skills Requirements:
    • MS Excel (Expert Level)
    • MS Word
    • MS PowerPoint
    • Flowcharting (MS Visio)
    • Database concepts (MS Access basic skills preferred)
    • VMS Software experience
    • Data mining
    • Analytical report writing

    Supervisory / Leadership Requirements
    • Problem solving capability with local and remote project staffs
    • Excellent customer service skills
    • Ability to mentor and support team members, as required
    • Ability to provide training

    Required Experience Years of Specific Industry Experience Requirements:
    • Minimum of two years as a business analyst
    • Minimum of three years developing MS Excel analytical spreadsheet & performing advanced analysis
    • Minimum of three years customer service experience
    • Minimum of three years project based responsibilities

    Education Requirements:

    Bachelor’s Degree (in Communication, Marketing, Business or Information Systems preferred)