Deployment Engineer
TouchCommerce, Inc. - Agoura Hills, CA

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Location : Agoura Hills, CA

Reports to : Manager, Analytics & Optimization

Position Summary

This position will be tactically focused on client-specific metrics and forming correlations and influences between chat and client data.

Deployment Engineer

Location : Agoura Hills, CA

Reports to : VP, PMO & Deployment

Position Summary

This position is responsible for implementing the configuration design for our conversion solutions (Chat, Click to Call, Product Recommendations, Guides etc) to ensure that we are properly tagged, designed and tested before go live. This role is a key technical delivery position working with both the internal development teams as well as key contacts within the client’s development organization. This position performs QA and test functions within the organization to support new and existing client executions. This position will take a key role in rolling out new product features on client executions. This individual will also be tasked with determining simpler more automated ways of deploying and delivering our solution to increase ease of configuration and improve productivity.

Essential Duties and Responsibilities

Act as primary technical contact between client and TouchCommerce for assigned accounts during the Implementation/Launch phase

Responsible for setting up and creating client configurations, business rules and system settings in Touch Commerce administration tool for new/existing customers

Become the technical subject matter expert for all client sites

Document Business Requirements Documents for new launches

Performing hands-on technical troubleshooting on a daily basis for configuration set up on both internal/external sites

Develop test case scenarios for all phases of launch and internal product releases

Providing daily production assistance and QA support to site developers

Create client implementation packages for each launch which include JavaScript tags, div container placement, data pass and set sale elements.

Assist with customer deployments by coordinating across Analytics/Solutions, Operations, Client Services, Product Management and Development groups.

Configure and test JIRA tickets for new/existing client base

Support the rollout of all new features and technology on client sites within the production environment.

Assist Director of PMO to coordinate implementation priorities and work flow

Evaluate, define, IMPROVE and document department and implementation processes

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor’s degree plus 3- 5 years experience in website development and support or working in Deployment, QA or Testing department. Experience with a wide range of web client technologies including: HTML, XML, JavaScript, Flash, Perl, PHP, ASP.net, CMS and java content management systems.

Experience with all major web browsers, web sites and web-based technologies

Experience with tools to troubleshoot problems with web-based technologies

Flash/Flex experience is required

Must be able to be flexible with working hours to support international customers

Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

will work to understand our clients’ business, technical, and reporting requirements and to develop solutions to ensure success. This position includes developing an in-depth knowledge of client website, business model, online marketing strategy, and analytics tools in order to develop and optimize TouchCommerce solution strategies customized for assigned clients’ needs.

Essential Duties and Responsibilities

Ensure internal processes are understood and followed to enable client satisfaction, retention, and growth and ensure account is profitable for TouchCommerce

Inventory client site analytics, documenting performance of key funnels, flows and pages

Pre-launch client site analysis preparing for launch point design

Baseline performance strategy creation for each client

Weekly client site performance tracking; deriving insights, key learning(s), and best practices to communicate internally and externally

Marry client site performance to chat performance trends

Produce data-driven slides for Business Review decks for clients

Identify needs and opportunities for additional chat services and optimization opportunities

Configure basic variables and program level settings

Limited travel to client sites to present key account and practice findings

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

Education/Experience

A 4-year college degree is required, preferably a degree in business, finance or marketing or six years of relevant experience may be substituted for the 4-year college degree. Experience with technology consulting, eCommerce, and/or Web Analytics is highly preferred.

Language Ability:
The Business Analyst must have superb communication skills (both written and oral), including group presentation skills. Employee is required to collect and analyze data; prepare memos, emails, and presentations of data collected.

Computer Skills

To perform this job successfully, an individual should have an advanced knowledge of Microsoft Excel and should be able to communicate complex data and ideas through Microsoft PowerPoint presentations. Individual should have experience with Internet software and Database software. Individual must be proficient with Excel. Experience with standard web analytics systems is preferred.

Although not required, the ideal candidate will also have some experience in computer and/or web programming, including JavaScript, XML, Visual Basic, HTML, CSS, or SQL.

TouchCommerce, Inc. - 12 months ago - save job