- Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
- Identifies client organization's strengths and weaknesses and suggests areas of improvement.
- Develops functional specifications and system design specifications for client engagements.
- Ensures issues are identified, tracked, reported on and resolved in a timely manner.
- Works with client personnel to identify required changes.
- Communicates needed changes to development team.
- Takes input from supervisor and appropriately and accurately applies comments/feedback.
- Consistently delivers high-quality services to our clients.
- Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Conducts effective progress evaluations in a timely manner.
- Seeks and participates in development opportunities above and beyond training required by us.
- Suggests areas for improvement in internal processes along with possible solutions
- Quickly understands the business issues and data challenges of client's organization and industry.
- Understands how to communicate difficult/sensitive information tactfully.
- Possesses understanding in the areas of application programming, database and system design.
- Understands Internet, Intranet, Extranet and client/server architectures.
- Understands how legacy and web-based systems interface with each other.
- Identifies critical issues with ease.
- Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
- Generates enthusiasm among team members.
- Acknowledges and appreciates each team member's contributions.
- Develops relationships with client personnel that foster client ties
- High School Diploma or equivalent
- 2-3 years customer service, IT or related experience
- Knowledge of E-CIS (proprietary customer information system software application) or similar utility customer information & billing application