Business Analyst
Vertex Business Services - Bend, OR

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  • Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
  • Identifies client organization's strengths and weaknesses and suggests areas of improvement.
  • Develops functional specifications and system design specifications for client engagements.
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner.
  • Works with client personnel to identify required changes.
  • Communicates needed changes to development team.
  • Takes input from supervisor and appropriately and accurately applies comments/feedback.
  • Consistently delivers high-quality services to our clients.
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Conducts effective progress evaluations in a timely manner.
  • Seeks and participates in development opportunities above and beyond training required by us.
  • Suggests areas for improvement in internal processes along with possible solutions
  • Quickly understands the business issues and data challenges of client's organization and industry.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Possesses understanding in the areas of application programming, database and system design.
  • Understands Internet, Intranet, Extranet and client/server architectures.
  • Understands how legacy and web-based systems interface with each other.
  • Identifies critical issues with ease.
  • Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
  • Generates enthusiasm among team members.
  • Acknowledges and appreciates each team member's contributions.
  • Develops relationships with client personnel that foster client ties
  • High School Diploma or equivalent
  • 2-3 years customer service, IT or related experience
  • Knowledge of E-CIS (proprietary customer information system software application) or similar utility customer information & billing application

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