Business Analytics Officer
Children's Services Council of Palm Beach County - Boynton Beach, FL

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CHILDRENS SERVICES COUNCIL OF PALM BEACH COUNTY JOB DESCRIPTION BUSINESS ANALYTICS OFFICER FLSA STATUS Exempt REPORTS TO Director of Business Analytics JOB SUMMARY This professional position is responsible for providing quality data relevant to the Children’s Services Councils mission in order to assist leadership’s decision making as it relates to allocation of resources and improving outcomes for children and families in Palm Beach County Responsible for using project management skills in the integration of business analytic activities that support the tactical and strategic efforts required to achieve departmental goals Works in collaboration with information management and evaluation staff in establishing methods to identify and implement policies and procedures that support data quality standards Researches compiles and analyze existing documents and statistical data from department and local state national and international agencies to address issues relevant to CSCs mission This position promotes the use of quality data from a system and program perspective and is responsible for information facilitation by engaging in learning conversations with a variety of stakeholders so as to cultivate knowledge INTERDEPENDENCIES Evaluation team Program Officers Program Directors Chiefs of Program Information Management Budget Specialists Provider Agency staff Planning and Policy Audit and Communications ESSENTIAL FUNCTIONS This description reflects the essential functions of the job The employee is expected to perform these and other job related duties as may be required Additions deletions or changes may be made to this description at any time without prior notice Provides accurate timely and relevant analysis of patterns and trends in data relevant to CSCs mission that aid in the efficient deployment of CSCs resources and improve outcomes for CSCs clients Collects and organizes information from all available resources to study and analyze past and existing patterns and trends relevant to CSCs mission Develops and provides adhoc requests for data and reports from all levels and units of the division Ensures the final reporting solution meets the highest quality and customer needs Creates and documents repeatable processes for management of projects new procedures and functions in business analytics Assists with the establishment of an electronic repository of CSC system data so that data is readily available to all staff Acts as a department liaison with other staff and agencies on requests for system and community information and reviews documents to ensure the accuracy of CSC system data Works with information management and evaluation staff to establish methods for identifying and solving data quality problems by developing and executing methods designed to adhere to data quality standards Reviews and evaluates current production reporting solutions and design enhancementsadditions to produce improved analytical reporting solutions Develops into a subject matter expert on CSC data data processes and business rules for systemprogram definitions Facilitates the development and communication of business rules for systemprogram definitions and creating viewsextracts by involving relevant stakeholders eliciting requirements using interviews data analysis business process descriptions use cases and scenarios and translate the requirements into appropriate levels of detail and deliverables Prepares timely comprehensive and detailed written reports summaries statistical reports analytical charts graphs and maps based on patterns and trends and using principles and practices of professional report writing that provide actionable information for appropriate department personnel Produces periodic reports and bulletins detailing information resulting from analysis that enables its use by all appropriate personnel Coordinates information exchange (eg data sharing agreements) between departments and outside agencies Performs additional analysis to answer questions generated from analysis of data or in response to staff requests for information Researches compiles and analyze existing documents and statistical data from department and local state national and international agencies to address issues relevant to CSCs mission Uses modern statistical methods and programs when analyzing data for patterns and trends and to monitor system performance on key data elements Develops manages and maintains electronic spreadsheets (MS Excel) and statistical applications (ie SPSS) for business analytics Uses computer databases electronic spreadsheets geographic information systems (GIS) applications desktop publishing word processing and statistical applications to create access manage and analyze data and to design develop and present tables graphs and maps Uploads and downloads documents data and files necessary for business analytics functions Develops and provides hardcopy and webbased training materials focused on how best to use the information in the production reporting Other Perform work at the highest level of discretion and independent judgment and responsible for final outcome Performs other duties as required Leadership Take personal responsibility to model behaviors consistent with the CSC Leadership Philosophy Organizational Values and related behaviors Foster an environment that values trust competence teamwork innovation and mutual respect Share the benefit of skills and experience by offeringaccepting mentorship and training taking responsibility for individual selfimprovement and empowerment Provides and seeks clear direction and constructive feedback on delegated tasks Actively participates in working toward attaining the department or team shared vision Contribute to establishing a higher performance work culture by sharing constructive feedback with others andor taking the appropriate steps to escalate issues when warranted Elicit feedback from others in order to continuously enhance effectiveness Demonstrate the ability to be flexible and meets performance expectations within a changing environment Take the initiative to understand CSCs Early Childhood System of Care and serves as an advocate to providers and others outside of CSC Identify how their role and tasks support the sentinel outcomes of the CSC in order to operate effectively within the system Planning and Execution Demonstrate job knowledge and skills essential to the effective performance of current position responsibilities Take initiative for learning new skills enhancing knowledge and integrating new subject matter into existing performance and operations Demonstrate the ability to plan organize and successfully execute projects and work assignments Demonstrates the ability to manage multiple priorities and manage time effectively to meet established timelines for work completion Develop andor participate in strategic planning processes including monitoring and evaluating goal attainment and developing milestones to track progress Demonstrate a high level of work output on a regular basis produces work efficiently makes the most effective use of their time approaches work in an organized manner determines proper procedures required completes work within acceptable time frames or delegates work appropriately to meet deadlines Ability to effectively respond to unscheduled or crisis situations and effectively performs within a changing environment Proactively identifies and shares obstacles to effective performance and incorporates feedback from team members supervisor and others to improve overall performance Utilizes supervisor whenever necessary for support and coaching to maximize potential and achieve higher levels of performance Take an active role in personal and professional development through training (onthejob and formal) and through incorporating feedback from others into performance Manage multiple priorities in order to maximize productivity efficiently and effectively Customer RelationsTeam Orientation As an active team member proactively identifies barriers to meeting customers’ needs and makes recommendations for ways to enhance customer service and value Takes responsibility for assigned tasks and volunteers to help others works to support and demonstrates a work style that is supportive of a participatory high performance organization and is conducive to positive results Interacts with customers in a respectful and courteous manner and collaborates with team and community partners to meet or exceed those needs Demonstrates professionalism and ethical conduct at all times refrains from gossip and personal attacks considers the ideas and opinions of others and embraces diversity by communicating and relating well with others Expresses ideas and information accurately and understandably in both oral and written form uses appropriate grammar spelling and punctuation reads and demonstrates understanding of others written and oral communications Exchange information in all directions to foster productive interdependencies and enhanced relationships Collaborate with team members by offering recommendations listening for others input and working together to make the best possible decisions that are consistent with departmental and organizational needs Demonstrates the ability to effectively facilitate scribe and actively participate in a team setting Problem Solving and Initiative Demonstrates ability to clearly isolate and define problem areas effectively identify and evaluate alternative positive solutions exercise sound judgment in taking appropriate action based on available information recognize decisions that have to be deferred until all information and facts are collected willingly makes necessary decisions related to work areas Exercise initiative and proactive creative problem solving Develops approaches to work and uses other suggestions that improve work flow and optimizes results Demonstrate the ability to function effectively in a consultative or participative environment Participates in researching or implementing best practices and makes recommendations for implementation KNOWLEDGE SKILLS AND ABILITIES Strong working knowledge of SPSS for statistical analyses and management of stored data structures Working knowledge of database design Strong working knowledge of SQL techniques for reporting and manipulation of stored data structures Skilled in using Microsoft tools Word Excel Access PowerPoint and MS Project Strong mathematical aptitude Excellent verbal and written communication skills with the ability to relate to and support technical and nontechnical audiences Strong knowledge of health and human services data and metrics (data fluency) Strong relationship building skills Superior analytical problemsolving and organization skills Selfmotivated learner with the ability to quickly understand complex systems and technical dependencies Understanding of data warehousing concepts Knowledge of balanced scorecard Considerable ability to perform effectively within an environment of change Considerable ability to function effectively as a contributing team member Considerable ability to establish and maintain effective working relationships with varying levels of staff Council members and external customers and partners Ability to develop execute and monitor project plans Considerable problem solving ability Considerable knowledge of and ability to work within a participative or consultative environment Considerable ability to coach staff and effectively plan monitor and manage our individual performance Considerable interpersonal and written communication skills Considerable time management skills and abilities Ability to facilitate and contribute to meetings toward stated objectives Considerable emotional intelligence skills and abilities Knowledge of team dynamics and stages of team development Ability to work with diverse staff within a multicultural environment Ability to recognize and function appropriately in sensitive situations Knowledge of and ability to resolve conflict in a constructive manner Ability to prepare and maintain accurate records and reports Ability to reengineer systems for greater efficiency and effectiveness WORKING CONDITIONS AND PHYSICALMENTAL REQUIREMENTS Duties are primarily performed in a general office environment and the community Position and duties require Employee must travel to offsite facilities in visiting agencies throughout the community and participate in offsite meetings Ability to communicate effectively in writing using the English language with or without the use of auxiliary aids or services Cognitive skills in order to perform essential functions SOFTWAREEQUIPMENT PROFILE Advanced skills in Microsoft Office Program (Access Excel Outlook Word PowerPoint) Advanced skills in SPSS Knowledge of MS Project Knowledge of SQL techniques for reporting and manipulation of stored data structures Commonly used equipment includes Computer Fax Internet MINIMUM QUALIFICATIONS Bachelor’s degree in closely related field supplemented by a minimum of four (4) to six (6) years professional experience in evaluation research business analytics data warehousing andor related experience with an emphasis in data analysis management quality assurance and production and adhoc reporting An equivalent combination of education and experience may substitute for the minimum requirements listed SPSS, MS Office, MS Project