The Business Analyst of Professional Services will be responsible for owning and managing the implementation of business solutions for Engineering Services by defining goals and objectives, gathering and analyzing business processes, managing requirements, and implementing approved projects.
Lead process improvement within Engineering Services
Understand Interactive Intelligence’s PSO business processes
Provide accurate and timely reporting in the midst of process changes
Meet with business subject matter experts within Engineering Services to ensure that requirements and design processes meet expectations and address all considerations
Lead and participate in requirements gathering sessions with Engineering Services and PSO personnel in order to determine appropriate process changes
Actively participate on a cross-departmental group whose primary responsibility is to champion process improvement
Bachelor’s degree in Computer Science, Business, or other related field
Experience with a variety of business processes
Experience working through process change methodologies
Excellent process analysis and visualization skills
Strong problem-solving and analytical skills
Sound, independent judgment
Self-motivated to improve business process
Strong written and oral communication skills
Excellent presentation and interpersonal skills
Excellent Desktop Tools Skills, including Office
Communicates regularly with peers and management
Uses the computer frequently
Communicates with customers, discerns key issues, and recommends solutions
Regularly presents product information to customers and partners
Compiles product information from multiple sources and creates documentation
Travels to customer and business meeting sites, including international locations
Legally eligible to work in the U.S.
This position is not eligible for H-1B or any other kind of temporary or permanent sponsorship for work authorization by Interactive Intelligence. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.
Interactive Intelligence Inc. - 10 months ago
Beacon Hill Staffing Group, LLC
- 18 days ago
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process...