Business Anaylst
Interactive Intelligence Inc. - Indianapolis, IN

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The Business Analyst of Professional Services will be responsible for owning and managing the implementation of business solutions for Engineering Services by defining goals and objectives, gathering and analyzing business processes, managing requirements, and implementing approved projects.

Major Responsibilities/Activities

Lead process improvement within Engineering Services

Understand Interactive Intelligence’s PSO business processes

Provide accurate and timely reporting in the midst of process changes

Meet with business subject matter experts within Engineering Services to ensure that requirements and design processes meet expectations and address all considerations

Lead and participate in requirements gathering sessions with Engineering Services and PSO personnel in order to determine appropriate process changes

Actively participate on a cross-departmental group whose primary responsibility is to champion process improvement

Minimum Requirements

Bachelor’s degree in Computer Science, Business, or other related field

Experience with a variety of business processes

Experience working through process change methodologies

Excellent process analysis and visualization skills

Strong problem-solving and analytical skills

Sound, independent judgment

Self-motivated to improve business process

Strong written and oral communication skills

Excellent presentation and interpersonal skills

Excellent Desktop Tools Skills, including Office

Work Context

Communicates regularly with peers and management

Uses the computer frequently

Communicates with customers, discerns key issues, and recommends solutions

Regularly presents product information to customers and partners

Compiles product information from multiple sources and creates documentation

Travels to customer and business meeting sites, including international locations

Legally eligible to work in the U.S.

This position is not eligible for H-1B or any other kind of temporary or permanent sponsorship for work authorization by Interactive Intelligence. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time.

Interactive Intelligence Inc. - 10 months ago - save job - block
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About this company
11 reviews
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process...