Business Application Support Analyst
Buchanan Technologies - Charlotte, NC

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Buchanan Technologies is looking for a team of 6 Analyst to support a large client in the Charlotte, NC area on their custom applications.

Job Responsiblities:
  • Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
  • Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics
  • Identify, research, and resolve technical problems and escalate problems to other support teams when necessary
  • Clearly Document incidents/problems, troubleshooting steps taken, and provide comments in an incident management system
  • Work in a fast-paced environment, able to adapt to frequent change and work a flexible schedule
  • Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems

  • Required Skills:
    • Ability to demonstrate a solid understanding of basic network components and concepts
    • Ability to provide support to end users on all custom business applications
    • Mature, self-motivated, and professional with excellent written and verbal communication skills
    • Strong problem solving/analytical abilities
    • Strong commitment to quality customer service
    • Ability to work independently as well as willing to follow direction and best practices
    • Regularly demonstrates initiative in supporting the customer outside of expected job assignments
    • Attention to detail and ability to multi-task talking to customers while performing technical computer work.
    Desired skills:
    • ADP or Linux experience would be a plus
    Experience/Education:
    • Two year degree or equivalent experience in a Technical Support/Help Desk environment.
    • Previous call center, customer service, technical support experience

    Buchanan Technologies is an EEO. US Citizens & Green Card Holders & those authorized to work in the US are encouraged to apply. We are unable to sponsor H1B candidates at this time. No 3rd party agencies.

    Buchanan Technologies - 19 months ago - save job
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