Business Application Support Analyst
VA Housing Development Authority - Richmond, VA

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VHDA, one of the nation's top Housing Finance Authorities, is looking for 2 people to join our ITS group in the role of Business Application Support Analyst (BASA). This position will use your skills as a business application administrator, technology generalist and business partnership facilitator to help VHDA as we work to provide quality, affordable housing to Virginians. You will be part of the Business Solutions group and work with business users at all levels. This is a fast paced position that involves a commitment to learning and applying new knowledge and skills in support of our business areas and our mission.

The Business Applications Support Analyst (BASA) is responsible for the customer support and on-going management of VHDA business systems.

Core Responsibilities:
? Provide expert guidance to customers to get best benefit from supported business applications
? Subject matter expert on data, table and databases associated with business application and understand how the business uses data for decision making
? Perform data quality assurance testing, data audits and analysis
? Conduct research for the business on both technology and business trends related to assigned area(s)
? Manage business application configuration based on business requirements, setup and changes
? Maintain expert knowledge of assigned business applications and supporting technologies.
? Resolve application service requests from customers in a timely manner
? Facilitate training with business users on business systems
? Function as a Vendor Manager and Liaison with product vendors relating to assigned systems

Minimum Qualifications
? B.S. Degree in Information Systems, Information Technology, Information Management, or 7 years of relevant work with increasing responsibilities in a technology field.
? Background in Finance/Accounting or Human Resources desirable
? Customer Service oriented with a minimum of 3 years' experience in 1 or more of the following:
- Business Application Support ? preferably with ERP, Ceridian HRIS, Open Text eDocs
- IT related business analysis and business requirements, project management
- Business Systems Analysis, Business Systems Support, and Quality Assurance
? A knowledge of database structures and experience with report writing tools and queries
? Experience with MS Office 2010, Windows 7, SQL 2008, SharePoint 2007 and 2010, MS Server 2008
? Desktop and network foundational knowledge and support skills
? Strong troubleshooting and problem management skills
? Excellent communication skills ? written and verbal ? to both technical and business audiences

Preferred Qualifications

Special Requirements