Posting Job Title: Business Class Field Engineer
Requisition #: 142573BR
Posting Location: United States - Ohio - Akron
Area of Interest: Sales
Position Type: Full Time
Posting Job Description:Purpose:
The purpose of this position is to provide installation and break fix for fiber based Metro Ethernet, Business Class Ethernet, wireless and wired Hospitality, and PRI in an effort to create the best possible experience for Time Warner Cable Business Class clients.
Essential Job Functions:
Configure, install, service and maintain all last mile and customer premise equipment necessary for the delivery of fiber-based Metro Ethernet, Business Class Ethernet, wireless and wired hospitality, PRI as well as all other Business Class services. This includes all equipment; both active and passive, between the core network and customer demark.
Test and validate all new circuits, hardware and connections for proper configuration and performance. Ensure all fibers, cables and other connections are properly tagged and identified and that these connections have the proper physical support such as fiber duct, spiral wrap and strand relief supports. Ensure all equipment is mounted in such a way as to ensure network reliability.
Document all last mile and premise equipment alarm points are being properly monitored and circuit design records are complete and accurate. This includes both creating circuit design records when needed as well as ensuring they are updated for an as-built or service restoration changes.
As part of an on- call/standby rotation, respond to after hours call-out for service restoration, troubleshooting, network testing and repair of all last mile and customer premise equipment necessary for the delivery of Business Services Metro Ethernet, Business Class Ethernet, PRI, and Hospitality Solutions. Ensure the NOC and Tier 3/Tier 4 team is kept up to date on the progress of all repair and upgrade activities. Also assist Commercial Network Engineers in troubleshooting, testing and repair of all core switches, routers, SONET Transport, DWDM and other related equipment as necessary and directed.
Participate in the creation and review of event Post Mortem documentation to ensure accurate and meaningful Post Mortems are created. Review all Post Mortem documents and implement procedures to minimize future service outages and shorten the duration.
Maintain all spare stock for all last mile and customer premise equipment necessary for the delivery of Business Services Metro Ethernet, Business Class Ethernet, PRI, and Hospitality Solutions. Track all equipment RMAs and ensure the proper levels of spare inventory is maintained
Perform scheduled maintenance on all metro last mile and customer premise equipment such as software upgrades and equipment upgrades and assist with such maintenance on the core network equipment as needed
Maintain proficiency in trouble shooting techniques and the use of test equipment such as optical power meters, OTDRs, Optical Spectrum Analyzers, Ethernet Sniffer and Ethernet, and TDM test equipment. Work with the Tier 3/Tier4 Team to provide customer education and troubleshooting training as needed.
Job Requirements :
High school diploma or general education diploma (GED)
Experience/Skills Required: Professionalism must be expressed at all times, multi- tasking will be required, must be able to work independently and have strong organizational skills.
Experienced and knowledgeable in network troubleshooting techniques.
Two to Three years experience in network troubleshooting is required. Such experience should include experience in network troubleshooting, Ethernet routing, TDM, and SONET circuits.
Advanced knowledge of configuring, managing, and supporting cable routers, modems, fiber CPE, and complex wireless networks.
A strong knowledge of telephone and data wiring with understanding of industry standards and local installation requirements.
Specialized skills :
Thorough understanding of Metro Ethernet transport including IP subnetting, nating, domain controllers, VLANS, Q&Q, dot1q tunnels, COS, CDP, VTP, and related subjects.
Basic understanding of Metro Ethernet Transport protocols such as MPLS, VPLS, RPR, SONET and similar network protocols
Hands on experience using appropriate cable, data, network, and optical test equipment.
Three to five years of field data network related experience, preferably in a cable or telecommunications-related environment preferred.
Preferred Qualifications :
Associates Degree in computer networking or telecommunications infrastructure
Comptia Network+ highly preferred
CCNA is preferred.
SONET, TDM, or DACS Certifications are preferred.
Thorough understanding of TDM circuit operations, including test access, circuit testing, line coding and framing preferred.
A strong understanding of phone systems and service including key, PBX, and VOIP systems.
Required Certifications, Licenses, Registrations, etc., to perform the essential functions of this position :
Must have valid driver’s license and a good driving record
Must have no preventable accidents in the past six months
Travel requirements and frequency :
Required to travel to customer sites, TWC distribution hubs, and various Business Services field offices in division’s service areas.
More on TWC
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
FCC Unit_TWC: 6067
Controlling Establishment ID: 00477 - Akron Brownstone
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