Responsible for the development and documentation of biling solutions to address business needs. Understands business process and the systems utilized to implement business process to achieve Company goals. Assists in the completion of billing application projects at the corporate level. Facilitates the gathering of data from various systems and sources to perform analysis, design and business impact assessments for billing related projects.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience and the needs of internal clients and projects.
Gathers, analyzes, refines, validates, documents and maintains complex systems requirements for requests related to bililng systems and reporting needs.
Analyzes system interdependencies, system requirements, risks, and risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the the business.
Defines, documents, implements, communicates and tracks related systems rules, policies and configurations.
Makes recommendations based on data for process improvement and strategic business decision making.
Assists in the implementation of billing software standards and processes.
Delivers on project commitments and assists team members to ensure timely project completion.
Understands policies, procedures, and practices for analysis of business performance and impact.
Develops communication documentation to support deployment of reporting and application solutions to end users.
Performs other duties as requested by supervisor
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Ability to work independently
Ability to work with others to resolve problems, handle requests or situations
Ability to perform detailed business analysis and design
Ability to effectively consult with department managers and leaders
Bachelors degree in Information Technology or business related field, or equivalent experience
Related Work Experience Number Of Years
Overall general Systems and Applications Experience 3
Data collection and database design 2
Reporting Systems Experience 2
Project Management 3
Documentation and Design 2
Skills/Abilities and Knowledge
Knowledge of business process re-engineering
Knowledge of cable television products and services
Knowledge of operating systems including NT, desktop productivity software and client/server system architecture
Knowledge of database/reporting systems (SQL, Oracle, .NET, Crystal, etc)
Knowledge of basic ETL concepts and systems (SSIS, Informatica)
Knowledge of Structured Query Language (TSQL, PLSQL)
Knowledge of SQL Server Reporting Services
Charter Communications - 9 months ago
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...