Business Manager
Pinnacle - Largo, FL

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About Pinnacle.

We invest in great people. That's why clients trust us with their real estate investments!
At Pinnacle, we consider our employees our most valuable asset. In fact, our number one key business objective is to attract and retain the best talent in the industry! At Pinnacle, the key to our continued success and competitive advantage is our people.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. We recognize that each employee is an individual with individual needs, lifestyles, and interests. Our benefits package was created with the flexibility to support employees who are at different places in their lives and careers.

Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace.
Pinnacle has ongoing employment opportunities at our headquarters in Seattle, our more than 40 branch office locations nationally and our many managed communities throughout the country.

Pinnacle is the national leader in third-party fee management of investment real estate encompassing multi-family, commercial space, affordable housing and military housing. Pinnacle is built on four basic principles:

Quality people

Strong customer service

Solid market knowledge

Superior systems and support capabilities

At Pinnacle, success is about more than having a healthy bottom line. Guided by our principles and values, we are committed to making Pinnacle an amazing and unique place to work for each member of our team.

About the job..

As a Business Manager at Pinnacle, youll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support.
Our Business Managers are the cornerstone of our team. Theyre responsible for keeping our communities in the top-notch condition our residents have come to expect, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community. Be ready to be busy! This challenging position includes:

Operations. Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.

People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.

Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.

Leading by example. Instilling, maintaining and modeling the Pinnacle mission to be the best national management company.

Essential Responsibilities:
Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.

Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.

Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.

Manage and maintain all aspects of overall community budget and finances

Work with leasing staff to ensure that leasing/marketing goals are being met.

Maintain positive relations with all community vendors.

Coordinate special projects as requested by Investment (Regional) Manager.

Personal Competencies:
A competitive spirit


Demonstrated leadership and strategic thinking skills

Supervisory experience

Warm, friendly and service-oriented philosophy

High degree of flexibility and tolerance for change

Ability to train, develop, lead and mentor

Superior written and verbal communications skills

Extremely computer literate

Organized and detail-oriented

Customer-service driven

Able to multitask

Financials experience/experience working with a budget

Minimum of a high school diploma, Bachelors degree preferred

3+ years of on-site property management experience

Excellent oral and written communication skills

Experience in supervisory role and managing staff

Experience in writing and maintaining budgets

Proficient in Yardi property management software or other similar property management software.

General office, bookkeeping and sales skills

Computer literate, including Microsoft Office Suite

Pinnacle has grown to become America's largest apartment manager through many different successes. Yet, in today's ultra-competitive market, each success must fuel the next and speed is essential in the ongoing race to lead the industry.

If you are ready to work hard and be empowered and encouraged to innovate, contribute ideas and discover solution to provide current and potential residents with unparalleled, world class customer service please click Apply Online.

About this company
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Founded in Winnipeg, Manitoba in 2002, Pinnacle is Manitoba's largest recruitment firm with 25 specialized recruiters. Pinnacle provides...