Business Office Support
Adaugeo Healthcare - Bend, OR

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Equal Opportunity Statement:
We are an equal opportunity employer.

Expectations for all Employees:

Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of laboratory operations. Assumes service-oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment towards all work performed.

Position Purpose and Summary:

Ensure prompt and courteous service to clients and patients in the areas of billing, payment posting, and customer service, whether on the telephone or in person.

Minimum Qualifications:

Education: High school graduate or equivalent

Licensure/Certification: N/A

Experience: understanding and experience with Business Math; Excellent Customer Service skills; basic keyboard and computer skills; accurate data entry.

General Areas of Responsibility:
  • Perform data entry and efficiently utilize laboratory billing software programs as well as payer eligibility programs, etc.
  • Accurately post payments to patient and client accounts; balancing and reconciliation.
  • Provide exceptional service by telephone, e-mail and in person to external (patients, clients) and internal (other departments, lab sites, etc.) customers.
  • Understand basics of HCFA professional billing and reimbursement from insurance companies, CPT and ICD-9 coding, patient billing and collections.
  • Understand and adhere to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
  • Develop and document procedures as needed for new workflow processes.
  • Analyze processes that impact accounts receivable and recommend solutions.
  • Follow all established quality protocols.
  • Perform other work related duties as assigned.
General Physical Requirements:
  • Must be able to lift 30-40 lbs.
  • Typically sits for extended period of times