Business Operations Manager
Ooyala - Mountain View, CA

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Have you ever watched a sporting event live on your computer or tablet? Or caught up on the latest videos on your phone? If so, you already know Ooyala.

Each month, nearly 200 million viewers in 130 countries watch an Ooyala-powered video. Ooyala works with TV networks, cable and satellite providers, movie studios, online media companies and brands to put video content on tablets, smart phones, connected TVs and PCs all over the world. With it's Big Data heritage and market-leading analytics, Ooyala delivers extremely personalized media experiences to all screens.

Working at Ooyala is fast-paced, fun, and challenging, and we thrive on innovation. Come join our team and help shape the future of TV.

Act as a trusted advisor to our cross functional teams; Finance, Support, Customer Success, Sales and Products. Responsible for:

Financial analysis, business modeling and decision support provided to senior executives and managers that enables performance monitoring and business management

Forecast and analyze bookings and revenue for the Support and Professional Services businesses

Coordinate the development of SOPs and/or training guides for the departmental processes

Supporting and guiding the services organization to adhere to maturing practices for everything from revenue forecast analysis to accounts receivable awareness

Coordinate activities across the team related to staffing, recruiting and onboarding of new staff

Training of internal services team members on proper PSA / CRM (salesforce.com) processes and procedures, including change management of process or application changes

Facilitate operational communications to customers, through the TPM, around billing and invoicing questions or issues

Develop metrics,KPI’s.. and forecasting models that drive continued performance improvement

Review 3rd party services and PSG contract margins, drive changes in pricing and / or resource utilization

Provide profitability and loss analysis to senior management for regions and services product lines

Deliver accurate expense reporting to assist with forecasting of projected expenditure and actuals

Responsible for variance analysis of actual spending vs. budget and forecast. Highlight potential issues, risks and opportunities and make recommendations to business partners

Assist in the development of both tactical and strategic plans that impact the growth and performance of the group

Supporting a professional services organization of over 30 consultants to drive accurate and up to date time and expense submissions

Managing partner and subcontractor work orders, consulting hour submissions, and invoice approvals and reconciliations

Conduct audits of the reporting system to support operational best practices

Ad hoc projects and analysis

Education & Work Experience:
8+ years FP&A experience required; 4-6 years working with Support or Professional Services preferred

Strong Excel, Powerpoint, and ERP and reporting system skills (Oracle/Hyperion preferred)

Strong attention to detail and understanding of business processes

Experience with PSA system (Financial Force preferred)

Ability to apply knowledge of software revenue recognition rules to forecasting and analysis

Experience desired with Professional Services and Technical Support KPIs and metrics such as utilization and productivity

Excellent problem solving and analytical skills

Ability to interact well across different functions, levels, and personality types

BS or BA in Finance, Accounting, and/or Economics; MBA preferred

Ooyala delivers personalized video experiences across all screens and is a leader in video management, publishing, analytics and monetization. Ooyala’s integrated suite of technologies and services give content owners the power to expand audiences through deep insights that drive increased viewer engagement and revenue from video.

Companies using Ooyala technology include Telstra, ESPN, Pac-12 Enterprises, Miramax, Bloomberg, Telegraph Media Group, Telefonica, The North Face, Rolling Stone, Dell, Sephora and Yahoo! Japan, among others.