Business Process Analyst
First Data - Hagerstown, MD

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The Business Process Analyst is required to meet Bank/Client Partner (Domestic and International / Internal and External) contractual and/or commitment tasks. Maintains and develops the documentation of moderate to complex processes and completes performance analysis. Exercises some discretion and judgment in the preparation of process performance and internal control analysis in such areas pertaining to business Service Levels but not limited to GIO, GPD, GPMI, Call Centers, New Account Services (BOS), Settlement Operations, Deployment, CCIS, and Dispute Resolution Services. Prepares routine daily, weekly, monthly reporting. Analyzes current results and trends in process performance measuresas compared to the Legal Service Level Agreements. Brings inconsistencies and problems to the attention of management and participates in the problem resolution. Candidate Requirements 1-3 years reporting experience

2-4 years work experience in main function of the Company

Demonstrated knowledge of Microsoft Office, proficiency in Excel, Pivot Tables, Word, PowerPoint, MiniTab (charts and graphs), and Abode Acrobat.

Demonstrated knowledge of quality measurement and root cause analysis techniques such as Pareto and control charting.

Knowledge of FD Merchant Services and industry products across multiple front end and back end platforms

First Data - 20 months ago - save job - block
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