Business Process Management Lead
Information Gateways - San Diego, CA

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Position: Business Process Management Lead

Location: San Diego, CA

Duration: 12 months


- Lead the Project team for Business process analysis and management.
- Collaborate with the client requirements analysis team for business process changes.
- Design Method for evaluating continuous improvement workflow priorities
- Design Customer Satisfaction surveys and plan to roll out and incorporate feedback
- Design business process pilots
Define Pilot Performance Metrics
Develop Monitoring and Control Plan
Design pilot evaluation tools
Evaluate efficacy of pilots through performance metrics, evaluation tools, and compiled customer satisfaction feedback

Required Skills:

- Lean Six Sigma Black Belt (LSSBB) highly desired
- Knowledge of process improvement, quality control and quality assurance principles and techniques
- Knowledge of and proven ability to perform cost benefit analysis to identify changes to business process
- Evaluate current business processes; identify opportunities to streamline
- Design business process pilot selection, performance monitoring and tracking tools
- Design business processes that are scalable
- Ability to apply program centered and cross program strategies to develop holistic business processes
- Knowledge of and proven ability to design and coordinate pilots to evaluate the effectiveness of recommended business process modifications
- Knowledge and proven ability of monitoring and controls principles and techniques
- Knowledge and proven ability to define relevant performance measures
- Knowledge and proven ability to design training plans
- Knowledge and proven ability to design staff development plans
- Ability to lead a diverse team in a matrix organization (or, of internal and external stakeholders in the case of the External App Coordinator) to a common goal
- Strong written and oral communication skills
- Soft skills: focus, strong organizational skills, learner, attention to detail, leader