Business Process Manager
Adobe - Orem, UT

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Position Summary

WW Sales Processes & Tools supports the WW Sales organization and its ability to realize its go-to-market strategy by defining, developing, and implementing new or updated business processes, systems, reporting, and other tools to enable optimal effectiveness and efficiencies.


Team Participation

Participate in departmental or group team meetings

Act as a standing member of one or more cross-functional teams

Lead small, internal intact or cross-functional teams with limited or moderate scope and complexity

External interaction with customers, partners, vendors or other external parties and interact with decision-makers

Planning & Budgeting

Gather information, research, analyses to support the completion of departmental business planning and budgeting activities

Plan horizon may be 1 year out or longer


Act as a lead Business Process Manager for assigned business functions.

Support business process and tool development for multiple, large business functions, that span across WW sales teams and geographies

Participate in quarterly, annual and potentially longer-range sales and business planning processes

Stay abreast of evolving business and user needs pertaining to WW Sales business processes, systems, and other tools

Have in-depth expertise in business process, business systems and other business tool design and development

Conduct routine and ad hoc business needs analysis/data-gathering to understand business and end-user requirements

Responsible for identifying cases where business and end-user requirements are duplicative to existing resources and may require new or updated design and development. Includes effective risk and other proactive analysis and recommendations

Act as a primary liaison across Sales Operations and IT

In conjunction with manager, scope new or enhanced process/systems and determine deliverables, KPIs, timing, resources, budget, roles and responsibilities, etc. Submit and manage requests following prescribed policies, procedures and protocols

Responsible for developing and maintaining roadmaps to track assigned process/systems/tools development projects and activities. Also, ensure developments for WW Sales processes, systems and other tools are included in other internal partner roadmaps, such as IT roadmaps. Help others determine priorities and secure the required resources

May participate in identifying, negotiating, on-boarding and overseeing the work of external vendor partners that support WW Sales Processes & Tools

Develop, implement and manage detailed project plans for all key sales process/systems/tools development

Review and approve project deliverables, KPIs, timing, required resources, roles & responsibilities and detailed project plans with internal customers, partners and other stakeholders

Play a lead role in the design of new or enhanced sales processes/systems. Conduct iterative, cross-functional reviews to ensure appropriateness to meet business and end-user objectives

Develop mock-ups/prototypes of new or enhanced solutions for review with internal customers, partners and other stakeholders, which may involve business process mapping, new tool creation, application development and programming, etc.

Oversees the building of new or updated sales processes/systems and other tools according to internal customer, partner and other stakeholder specification

Keep partners and stakeholders abreast of developments and progress through routine and ad hoc reporting and other communications

As appropriate, write technical and business documentation for solution specifications and other operational aspects

Participate in UAT (user acceptance testing) according to departmental standards and protocols

Review UAT outcomes to determine new features, other needs and/or fully satisfactory results according to solution design and requirements

Develop and conduct business and user training and/or train-the-trainer on new or updated solutions

Identify and implement change management-related steps to ensure successful release and ongoing use of new or updated solutions

Manage the transition of completed solutions to other partners in WW Sales Operations for ongoing management and maintenance

Monitor solutions over time to ensure appropriate functionality, usage, and/or opportunities to further enhance or streamline

As needed, perform or coordinate fixes or adjustments to solutions post-release

Management, quality and integrity. Escalates issues to business owners, as needed

Travel can be involved in this role


Bachelors Degree or equivalent strongly preferred

Certification(s) in project management and/or operational excellence/continuous improvement methodologies

A minimum of 6 years business systems analysis, project management, business process design, business intelligence tools, operations, analytics/reporting, strategic planning, financial planning & analysis or other related experience in technology or related industries

A minimum of 2 years related work experience with or as a consultant to software companies

A minimum of 2 years business systems analysis or project management experience

Previous experience managing external vendor partners is strongly preferred - including negotiation and contracting

Has successfully implemented/executed and participated in business intelligence, operations and/or operational readiness strategies, plans, programs, processes, and resources in a technology or related organization

Some previous experience in other, related domains – sales, incentive compensation, sales analytics/reporting, sales systems/data administration, etc. - is a plus

Strong computer skills, including Microsoft Excel, other data analytical tools, and past exposure/experience with various CRM systems

Has a sound working knowledge of Adobe products

Has consistently met or exceeded expectations in previous roles; demonstrating full mastery and competence in the core individual contributor role in this department/group

Time management/organizational skills

Strong communication and interpersonal skills

Works collaboratively, effectively and efficiently with others

Strong influencing & negotiation skills.

Adobe has been a pioneer and innovator throughout its history and is recognized as one of the Top 100 Best Global Brands according to Interbrand. Adobe’s dynamic working environment is also well known – including 13 years on

FORTUNE Magazine’s "100 Best Companies to Work For"

, and other, similar accolades. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company’s success.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace.

About Adobe United States

Adobe has nearly 5,500 employees in the U.S. and is headquartered in San Jose, California, with other office locations nationwide.


Sales Operations

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