Business Sales Associate (Telemarketing)
Energy Future Holdings Corp. - Irving, TX

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TXU Energy, a subsidiary of Energy Future Holdings , formerly TXU Corp., is a market-leading competitive retail electricity provider. TXU Energy provides electricity and related services to millions of Texans across the state. The company offers a variety of innovative products and solutions, including 24/7 customer service, competitively priced service plans, energy efficiency options and renewable energy programs.

This Business Sales Associate Initiate, negotiate and close profitable deregulated energy sales transactions that meet or exceed company profit goals for Small and Medium business accounts in areas of Texas participating in electric deregulation.

Key Roles & Responsibilities Other duties may be assigned. Directly or through others, the incumbent will:

Negotiate and close profitable energy transactions that meet or exceed company profit goals for small and medium business customers.
Make outbound customer phone calls based on sales campaigns and assigned customer lists. The sales campaigns may include: Acquisition of new business customers, Ongoing retention activities for the existing customer base, Identification of customers at risk of switching to a competitive retailer and saving with alternative products, Win back opportunities for customers who previously switched to a competitive retailer, Renewals of current contracted customers.
Handle inbound calls from customers who wish to obtain competitive electric offers from TXUE
Promote the establishment of business-to-business service levels design to build loyalty and retain profitable customers by having a general understanding of the end to end business process
Educate customers on the benefits of staying with or switching to TXUE’s products and services
Collect or verify the customer contact, business profile and service point information as well as credit information
Collect competitive intelligence information
Assess and catalogue the risk of existing customers switching to a competitive retailer
Update sales opportunity information for prospective customers
Provide prospective customers with the appropriate documentation allowing for the collection of credit information and electric usage history. Provide all signed and dated forms to the appropriate Account Manager
Contact the prospect, present the sales pitch, overcome objectives, compare offers and close the customer
Follow up on the pricing process and assist with resolving barriers to generating a price
Review the completed pricing offer, select the appropriate pricing that protects the contribution margin for the book of business
Present the Pricing Offer to the customer
Complete all appropriate documentation and activities for customers who accept the offer
Follow up as appropriate with prospects who do not accept the Pricing Offer
Prepare opportunities for future prospects
Update wins and losses in CRM system.
Perform campaigns on time and with desired results..
Review the customer’s usage / profile to ensure pricing accuracy
Review system information for accuracy and update customer contact, billing and company data
Maintain knowledge on all applicable pricing and value added products and services and the systems for implementation
Maintain an ability to vary sales approach and present different sales pitches depending upon market conditions
Maintain regular contact with business customers as appropriate
Identify and forward opportunities (Lead generation) to the appropriate sales organization or service organization
Serve as a liaison between assigned customers and other work groups and departments to provide timely and complete resolution to inquiries and issues
Perform off-line activities to support sales efforts
Preparation of sales call and territory prioritization.

Education, Experience, & Skill Requirements

Bachelor’s degree strongly preferred
Limited direct energy deregulated electricity experience in business, commercial or industrial markets, including experience with customer contact or sales operations policies, procedures and processes preferred
Understanding of regulated and deregulated utilities industry preferred
Fluent, both written and oral, in the language providing support
Type 35 wpm
Can read, interpret and apply policies, procedures and processes
Ability to negotiate in a sales environment and overcome customer resistance to sales calls and produce a customer win or retention.
Ability to interface with all internal and external levels of management, employees, vendors and customers
Able to use listening skills in selecting appropriate customer offers
Ability to gather and interpret / synthesis moderately complex data, analyze and resolve problems of moderate scope / complexity
Ability to follow through to completion on the customer issue / problem; is detailed orientated
Demonstrated proficiency in customer relations skills
Demonstrated proficiency in computer skills including word processing software, email, Excel, CRM systems and Web-based tools
Demonstrate sales ability to present a sales pitch and close custom It is the policy of Energy Future Holdings, Luminant, and TXU Energy to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, military service, veteran status, genetic information, or any other status protected under the law.

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