Business Sales Coordinator
Knology - N Charleston, SC

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The Business Sales Coordinator performs a variety of administrative functions in support of the Business Sales department. Provides on-site training to Knology customers as required.

Primary Functions:

· Completes/processes orders submitted by Account Executives, keys orders into Order Entry system and tracks status of orders

· Coordinates with provisioning to ensure customer satisfaction

· Coordinates with construction department to ensure feasibility of scheduled orders

· Travels to customer location to train customers on Knology products and services

· Follows up with customers; verifies customer satisfaction and resolves concerns

· Accurately completes paperwork associated with each customer order, request, or concern

· Attends all scheduled meetings; includes daily sales meetings, monthly employee meetings, and any other company functions or scheduled sales meetings

· Tracks sales activities of the division’s business sales team

· Prepares weekly and monthly reports as well as presentation materials for special projects

· Frequently required to provide the highest standard of quality, commitment, and courtesy in dealing with internal and external customers

· Coordinates with other departments as necessary to ensure customer satisfaction and problem resolution.

Requirements / Qualifications:
  • High School Diploma or equivalent is required
  • One to three years sales or customer service experience is required
  • Proficient in MS Office
  • Experience in a technology oriented business is preferred
  • Excellent oral and written communications skills are required
  • Must be able to multi-task and function effectively and consistently in fast-paced environment
  • Proficient use of all Microsoft Operating Systems
  • Experience with Macintosh is preferred
  • Operating knowledge of current hardware and software, common to the small business environment
  • Excellent oral and written communications skills including active listening skills and telephone etiquette are required
  • Must be able to calculate figures and amounts
  • Must be able to operate office equipment to include telephone, headset, computer, and printer
  • Flexibility in scheduling which may require evening and weekend hours

Knology - 19 months ago - save job - block
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Knology keeps couch potatoes knowledgeable about their local TV listings. The company provides voice, video, and data services through its...