Business Support Engineer
Align Technology - Santa Clara, CA

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Align Technology, Inc. is looking for a Business Support Engineer Analyst to provide Tier III support, troubleshooting, and solutions for the front-line support work groups using JAVA/J2EE development and IDE Eclipse development tool.


Your daily tasks will include: provide Tier III support, troubleshooting, and solutions for the front-line support work groups using JAVA/J2EE development and IDE Eclipse development tool; develop a deep understanding of our applications and systems within Align, including Oracle/SQL database technologies; work with developers to identify, troubleshoot and resolve technical problems; configure and administer Weblogic and Tomcat servers; address urgent issues efficiently and quickly and provide work arounds as necessary; implement TIBCO middleware using C# programming language and Perl scripting; document frequent issues into work instructions and follow up with customers for knowledge transfer; document required bug fixes, end-user feature improvements, and operations feature improvements; document exceptions and fixes for inclusion into roadmap projects or mini-releases; work with Systems Integration and Development to identify the correct release cycle; provide feedback to product team and recommend training sessions of specific functions and/or processes; work with Sharepoint to establish a process of handling issues and processing them with closure; participate in UAT and support project releases; prioritize bug fixes and verify the same; train Customer Care, Tech Support and External Partners; and prepare monthly quality metrics.


Other duties may be assigned.


Bachelor's in computer science, engineering or related (willing to accept foreign education equivalent)

4 years of experience with full software development life cycle.

JAVA/J2EE development.

Weblogic/Tomcat Server configuration/administration.

C# programming language.

Perl scripting.

Oracle/SQL database technologies, including queries, triggers and stored procedures.

TIBCO Middleware.

IDE Eclipse development tool.

Eligible for employee referral program.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate.


Regular business hours

About this company
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Align Technology, Inc. is a global medical-device company that pioneered the invisible-orthodontics market with the introduction of the...