Working under general supervision, the analyst will function as analyst supporting the Student Information System balancing multiple projects and within and across modules and customers. Responsible for complete project life cycle, working independently and with emphasis on all customer facing activities including implementing a strategic plan, including metrics and goals, in order to maximize the university’s investment in the student information system. Develop collaborative partnerships with a variety of customers across and within schools, departments, and functional areas as well as external vendors. Will work as part of a team to translate complex business and operational requirements into designs and technical specifications. Will participate in systems analyses and development activities for large scale systems applications and processes that are complex and of significant operational impact to enhance the utilization of the Student Information System and the efficiency and effectiveness of student information services in all parts of the university, including but not limited to; Bursar’s Office, Financial Aid, Registrar, and Admissions functions in all schools and colleges of the university. Work significantly affects multiple departments within a division or school. Job has immediate-term impact.
Analyze business rules and process requirements for customers; identifies and analyzes complex, ambiguous and/or conflicting work processes, information management and reporting issues, interpret operational needs; work with the team to develop and refine business process and entity relationships; suggest systems and process alternatives capable of meeting customer business needs; recommend work process and/or operating changes to complement technology solutions that help ensure data integrity within and across data modules and interfaces; help with translating business needs into computer software design specifications.
Analyze system data, processes and system interactions to identify and evaluate: impact of maintenance and enhancement changes to on-going production; methods for accessing, using and/or migrating data; alternatives for establishing interfaces with applications utilizing newer hardware, software and communication technologies; and conversion of legacy systems to new technologies; develop specifications for system enhancements and maintenance projects.
Authorize and set up security SIS users.
Define application data requirements; identify data sources; diagrams data flow and data relationships; in consultation with customers, functional leads and ITS data management and database administration staff, lead, facilitate and/or participate in the logical design of applications databases; develops database specifications; define file/table structures; analyze systems interface requirements, coordinate the integration and migration of data between databases; use query tools to develop and generate reports.
Design the parameters for test environments and testing scenarios; participate in conducting systems tests and conversion and installation processes; identify types and causes of test problems and work with customers, functional leads and IT staff to recommend and implement solutions; ensure performance of all quality assurance reviews are completed successfully; ensure newly installed applications are functioning correctly; propose disaster recovery plans.
Develop user manuals for new applications. Coordinate the training needs of customers for new applications and work with CSS Group; coordinate customer support for assigned applications.
Create and maintain system documentation on current operational procedures related to SIS.
Maintain highly confidential information on students and faculty.
Diagnose problems found with software and communicate the solution to the customer.
Troubleshoot, diagnose and resolve complex systems analysis problems; evaluate alternatives.
Analyze helpdesk tickets for trends and respond as needed.
Convey goals and objectives clearly and in a compelling manner; listen effectively and clarify information as needed; build relationships with customers.
Make decisions and recommendations on issues affecting a department/school, project or customer base.
Serve as admissions point person for all schools at the university.
Participate in software customization projects and ensure quality product and timely completion along with satisfaction from the customer.
Keep technical skills current to meet continuing business and systems analysis assignments.
Perform other duties as assigned.
Department: Continuous contact with department to provide information, collaborate and share project updates.
University: Continuous contact with staff and faculty to provide information, communicate issue resolution, resolve complaints and provide updates on functionality in SIS as well as receive feedback.
External: Little contact with outside vendors. Occasional contact with parents and other authorized users to assist with SIS related issues.
Students: Regular contact with students to provide information and resolve complaints as well as gather input on additional functionality for SIS.
Experience: 1 to 3 years of experience (typically > 3 years increasing experience responsible for systems analysis). 1 to 3 years PeopleSoft experience preferred. Experience in Higher Education preferred
Education: Bachelor’s degree in Business Administration, Computer Science, or a related field.
Knowledge of Applicable business area and related regulations, policies, and procedures, including student financials, admissions and student records.
Knowledge of Systems design principles, methodologies and tools, including those applicable to web-based environments.
Knowledge of general functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses.
Knowledge of Principles and practices of sound business communications in order to establish and maintain effective communication within and across the organization.
Knowledge of Standard PC software packages, including word processing, spreadsheet, database, presentation and flowcharting.
PeopleSoft Query, SQL experience preferred.
Demonstrated initiative, flexibility, creativity, self-confidence, high ethics and values, and embraces diversity.
Has a high level of analytical ability to lead customers through changing business processes.
Ability to identify opportunities for business process improvements across schools and departments within project scope analyzing current practice and implementing best practices.
Understands and applies the analysis of functional requirements to the development of systems proposals, specifications and recommendations for efficient, cost effective systems and technology solutions. Identifies and selects appropriate tools, data, and analysis techniques to diagnose problems and develop solutions.
Ability to learn new software products and develop customized designs.
Communicates clearly and effectively to diverse audiences of technical and non-technical personnel orally and in writing
Formally transfers technical or administrative knowledge to others through writing and/or conducting training sessions.
Translates between customers and information systems professionals to ensure all parties understand, in their own terms, systems needs, requirements and technology parameters and constraints.
Balances competing short-and long-term goals within one’s area in alignment with the larger area’s direction and objectives as well as the University’s Strategic Plan.
Exercises judgment within systems analysis standards to determine appropriate courses of action.
Demonstrates high standard of customer service to all customers.
Works collaboratively with team members, core functional leaders, subject matter experts, a variety of end users, ITS and customer/governance groups to ensure project accountability. Actively seeks help in gathering resources, solicits input, and uses a variety of techniques to reach a solution. Identifies need for outside support. Creates a sense of belonging and ownership among team members; promotes mutual support and interaction.
Has a basic understanding of how technology aligns to other business strategies and initiatives at the University.
Demonstrated knowledge of application structure and principles of application design.
Ability to create technical documentation. Ability to review technical design documents to ensure requirements are met.
Normal office environment.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.