Business Systems Administrator
DATE: November 2012
Reports To: Director of Interactive Technologies
This position is responsible for advancing The Children’s Museum of Indianapolis through the efficient and effective use of business applications. Responsible for leading internal clients in defining technology opportunities and needs. This position is responsible for administering the museum’s data environment and leading data-related initiatives at the museum. Acts as the primary contact for interfacing between the users of the systems and outside support vendors and inside technical resources.
1. Maintains an awareness of and ensures the accuracy of the functionality of business application software and the underlying data structures. Coordination with the Technology Infrastructure/Security Administrator on security procedures for data loss vulnerabilities, and creating a secure environment to protect sensitive customer information.
2. Perform data backups and data and application recovery when necessary. Supports end users in report generation.
3. Provide client support (including training) for museum applications and business systems. Interface between the users of the systems, outside support vendors, and inside technical resources.
4. Implement server and end-user application patches and software installs and upgrades as necessary. Work with vendors to automate methods of delivering data.
5. Manage annual software maintenance agreements, track end-user and server software licenses, and perform server and end-user application installations and configuration.
6. Lead the museum, with the IIT Team, in adoption, implementation, and training in data warehousing, business intelligence, and business analysis initiatives.
7. Track, report, and attain excellence in a variety of key indicators of success and metric categories focusing on end user satisfaction including: the effectiveness of business applications in performing museum business and the staff satisfaction with museum business applications.
8. Responsible for supporting all business software applications (Blackbaud) and for training the end users in the effective use of business applications in performing museum business, and the staff satisfaction with museum business applications.
9. Lead change management planning and communication during changes and upgrades that impact application users and visitors.
10. Work collaboratively with the web developer on staff to integrate business systems with web applications, gallery technologies and websites.
1. Bachelor’s degree in Computer Technology, Computer Science, or a related field.
2. Three years’ experience in providing application client support in a primarily proprietary application environment.
3. Experience in data warehousing technologies, Microsoft SQL Server, and Access preferred.
4. Experience with Blackbaud products (Raiser’s Edge, Patron Edge, Patron Edge Online, Financial Edge) preferred.
5. Experience with PHP preferred.
6. The ability to display patience when dealing with staff members with varying degrees of technical ability.
7. Appreciation and respect for the confidentiality of information.
8. Must have excellent oral and written communication skills.
9. Must have excellent problem solving, logic, and collaboration skills.
1. Must be able to review detailed billings/proposals/contracts and heavily view computer monitor screen; make individual/museum and/or public presentations. Must be able to operate handheld mobile devices, electronic devices and social media applications.
2. Must be able to handle communications by telephone contact, one-on-one conversations and public presentations.
3. Required to be able to handle heavy communications by telephone contact, one-on-one conversations and public presentations.
4. Must be able to handle heavy keyboard and calculator use and heavy paperwork processing.
5. Requires the ability to negotiate national and regional air and vehicular travel; must be able to sit or stand for extended periods of time.