Hours: Full Time; Monday - Friday; 8:00 - 5:00
Location: The Polyclinic Knights of Columbus
This position is accountable for providing business analysis, requirements definition, application management, documentation, testing and customer support of the Polyclinic’s business applications.
Analyzes initiatives for feasibility and implementation. Types of analysis may include business, system, data, workflow, integration, feasibility, project prioritization, reports and process improvement. Utilizes standardized methods and processes in completing assignments. Effectively applies technical knowledge to identify underlying causes and appropriate solutions. Involves others in the process to ensure their understanding and support.
Writes, coordinates, reviews or leads requirements definition for new computer systems and enhancements to systems. May facilitate requirements-gathering sessions involving multi-discipline groups. Demonstrates an understanding of impacts on the business units and systems being purposed. Utilizes candid communications to reconcile disagreements between different business units.
Works individually or with others to produce innovative solutions to improve efficiency and service to customers. Goes beyond the minimum requirements to do what needs to be done. Application development functions may include: customization, configuration, implementation, writing system specifications, developing enhancements, participating in technical designs, developing end-user reports, developing graphical interfaces, developing small databases, implementing database changes or codes.
Carefully prepares materials and approaches to ensure work is complete and conforms to company standards. Writes, coordinates or reviews training materials. Provides or coordinates the training. Types of documentation may include project, application, procedures, customer, internal support and technical.
Ensures the quality of systems delivered by testing, coordinating the testing or reviewing the testing. Testing functions may include: planning, writing test scripts and scenarios, coordinating technical test environment set-up, validating what is tested, reconciling the test results with the business requirements, documenting test results and following up with developers (in-house or external) to resolve testing issues. May include the use of automated testing tools.
Conveys a strong sense of urgency related to problem solving and meeting customer needs. Follows-up with customers in a timely and professional manner. Administers systems to ensure that they function accurately and reliably. System administration tasks may include parameter maintenance, application security, user logons, system hierarchy maintenance, new user configurations, custom graphical interfaces, menus and functions. Installs/maintains software or coordinates or reviews the installation & maintenance. Performs troubleshooting of erratic systems or devices. May include coordinating vendor support agreement activities or vendor custom-software development contracts.
Support and backup other IT and/or Polyclinic services as needed and other duties as assigned.
Education: College degree (B.A., B.S., or advanced degree) in information technology, computer science, another relevant field or demonstrated work experience equivalent.
Experience: Three or more years of experience in Information Technology with two years in Information Technology management or project management experience.