Business Tech Specialist 1
Business Tech Specialist 1 - Indianapolis, IN

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Job Description

Title:

Business Tech Specialist 1

City, State: Indianapolis, IN

Location: AH Ministry Service Center

Department: MSC Information Technology

Additional Job Details: FT Days

The Ascension Health Ministry Service Center serves our clients, delivers value and enables new possibilities for our health ministries throughout the US. Join us and you’ll find an organization with a higher mission.

We respond to an ever-changing workplace by building a community of associates that are flexible, creative and innovative. We reward them with respect and recognition. We seek balance in our work and in our lives, and encourage spirituality in the workplace. Every associate at Ascension Health is unique and comes to us with different needs. We strive to have the programs in place that meet those needs.

Summary

The Business Tech Specialist 1 provides the technical support for the Ministry Service Center (MSC). Ensure efficient and compliant procedures and processes are in place to support the MSC objectives are achieved, if not exceeded.

Responsibilities
  • Ensure desktop configurations and applications adhere to AHIS standards; Troubleshoot and document PC operating system, printing, configuration, and software issues; Set up and maintain system security while complying with security policies and coordinating with stakeholders on process improvements, periodic reviews and audits
  • Provide Level 2 customer service support on for MSC Associates software and hardware, audio-visual, security system issues through AHIS ticketing system; Provide intermediate diagnostic support of integration for the MSC infrastructure, applications and related services; Act as link between centralized AHIS Helpdesk and MSC Associates to track project deliverables and/or resolve issues; Successfully handle most moderately complex, escalate issues that cannot be resolved to management
  • Plan and organize work so the Service Level Agreement objectives are realized; Contributes ideas and actions towards the continuous improvement of team’s processes
  • Understand and apply Business Technology processes, policies, procedures and internal control standards; Provide analytics such that Ministry Service Center Associates can effectively leverage their knowledge to better fulfill their mission
Education & Experience:
  • 0-3 years experience
  • HS Diploma or Equivalent
Equal Opportunity Employer

The Ascension Health Ministry Service Center is an Equal Opportunity Employer M/F/D/V.

How to Apply

If you are interested in joining the Ascension Health Ministry Service Center Team, please apply by completing an online application.

The Ascension Health Ministry Service Center participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)

If you have any questions about the application process or require a reasonable accommodation to complete the application, please contact the Ascension Health Ministry Service Center at 1-855-992-4672 between the hours of 8:00 a.m. to 6:00 p.m. EST M-F.