Butler Coordinator
Pelican Hill Resort - Newport Coast, CA

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Ability to communicate effectively. Bilingual or general ability to communicate in Spanish, preferred. Experience in 4/5 star hotels/resorts. Ability to use Word, Excel, Outlook and PowerPoint. Ability to compute basic mathematical calculations. Previous office coordinator experience (including basic supervisor knowledge/skill of documenting employees, training other individuals, ordering supplies, etc.). Preferred experience on the following computer systems: OPERA, SPA SOFT, GOCONCIERGE, OPEN TABLE, HOT SAUCE, WIZARD.

Job Description:
The primary responsibilities of the Butler Coordinator include:

The Villas Butler Coordinator ensures the guest experience is pleasant in regards to atmosphere, service, quality and delivery by personally providing outstanding service levels, coordinating service with other resort departments and adhering to the resort standards. Tracks guest preferences, follow up on guest requests and coordinates with other areas/services to ensure requests, products and amenities are handled flawlessly. Educates guests on the variety of services offered by the Butlers and or other team members including: shopping services, dry cleaning, shoe shining, handling business center services, researching specific requests. Exhibits a professional demeanor through appearance and by maintaining a positive, professional attitude toward all employees, managers and guests. Treats guests’ children with friendly professionalism and anticipates their needs in creative ways. Exhibits exceptional listening skills to model superior customer service to the specific needs of each guest. Develops strong working relationships with other Employees, Managers and divisional Directors to ensure communication and teamwork is optimum. Utilizes operating and training manuals to foster professional development and cross-training. Effectively deal with internal & external guests, collect factual information and resolve any challenges.

The Irvine Company - 19 months ago - save job - block
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