Pelican Hill Resort - Newport Coast, CA

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College degree preferred. Bilingual or general ability to communicate in Spanish, preferred. Above average proficiency in Microsoft Word, Outlook, Publisher, Excel and Power Point. Three years experience in the hospitality industry or in a professional, office environment preferred. Must have a clean driving record.

Job Description:
The primary responsibilities of the Butler include:

The Villas Butler ensures that the guest experience is pleasant in regards to atmosphere, service, quality and delivery by personally providing outstanding service levels, coordinating service with other resort departments and adhering to the resort standards. Tracks guest preferences, follows up on guest requests and coordinates with other areas/services to ensure requests, products and amenities are handled flawlessly. Keeps abreast of Customer Survey Results, mystery shops and reacts pro-actively in making continuous improvements for guest service and other inter-related departments. Educates guests on the variety of services provided by Butlers and other team members including: dry cleaning, shoe shining, handling business center services and researching specific requests. Handles security and privacy issues for dignitaries and famous guests. Exhibits a professional demeanor through appearance and by maintaining a positive, professional attitude toward all employees, managers and guests. Treats guests’ children with friendly professionalism and anticipates their needs in creative ways. Capable of handling dictation for guests’ notes and various correspondences. Exhibits exceptional listening skills to model superior customer service to the specific needs of each guest. Develops strong working relationships with other Employees, Managers and divisional Directors to ensure communication and teamwork is optimum. Utilizes operating and training manuals to foster professional development and cross-training. Effectively deals with internal & external guests, collect factual information and resolve any challenges.

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