Buyer Support Associate
CustomMade - Cambridge, MA

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CustomMade , a Google Ventures company, is well on our way to becoming the go-to marketplace for all things custom. We are looking for a passionate, technically savvy individual with a knack for consumer-web and customer service. This individual will work closely with our Buyer, Maker success and product teams to drive consumer engagement and understanding of our site.

You’ll --

  • Support Buyers via chat, email, and phone
  • Routinely approve Buyer projects and profiles for public view
  • Actively manage Buyer accounts
  • Collaborate with Maker, Buyer and Product teams to solve Buyer issues
  • Assist in maintenance of support tracking system, Buyer FAQs, and related databases
Overall, you will be able to make an impact, fast. The work you accomplish will directly correlate with the success of our company. You’ll quickly see your ideas and work live, on our platform and in daily business processes.

About You

Exceptional written and verbal communication
Service-minded attitude and creative problem-solving skills
Technical intuition, aptitude for learning new technologies
Passion for consumer web + product development
Focus, ability to multitask and extreme attention to detail
Bachelor's degree from an accredited institution

What we Get Excited About

Awesome people. Sorry, passionate, driven, quirky, awesome people
1-2 years in a Customer Support or service-oriented role
Experience in a fast-paced, consumer-web or startup environment
Flexible schedule

About Us
CustomMade, a Google Ventures company, is changing the way people shop by making buying custom easier.We want to be an alternative to big box retailers by providing an online marketplace that connects consumers with artisans across the country. Take a look at our vision for this:

We are creating an experience where consumers can connect with an artisan maker to co-create something unique. Customers won’t see a shopping cart or checkout tag on our site. Instead they will meet thousands of makers who are thrilled about the prospect of creating something with them.

What You’ll Get from Us
We love our product. We love working together and going home with feeling that we accomplished something every day. Here is a look at how fast we have grown in 2012 (and how we like to have fun):

If you’re passionate about the custom revolution and think you have what it takes, please submit your resume directly through the site along with a paragraph or two on what you think it means to be part of the custom revolution.