Our Direct Integration Client is looking for a CA Service Desk for 12 months Project in Saint Louis Park, MN is the Detail requirement
Job Title: CA Service Desk
Location: Saint Louis Park, MN
Duration: 12 months
Track and progress Incidents to conclusion, in line with SLAs and quality standards.
Track and progress Service Requests to conclusion, in line with SLAs and quality standards.
Manage the configuration, customization, and integration of the application.
Provide operational support for the core application and modules (CMDB, Knowledge Base, etc) including workflow.
Develop, modify, automate, and document reports using CA standard reports, Dashboard, Cognos, SQL, and Business Objects 11.
Provide industry and best practice technical suggestions and solutions within the ITIL framework.
Support the preparation and maintenance of operational and transitional (i.e. upgrade) user reference guides.
Support application by providing editorial suggestions for the improvement of documentation.
Perform other duties as assigned.
Skills / Requirements:
Excellent organizational, prioritization, and time management skills.
Excellent written and verbal communication skills with vendors, users, and internal team members.
Consistent track record of success in similar positions.
CA Service Desk training (v12.1 or higher) and CA Product Certification highly desired.
Experience with CA Advanced Workflow highly desirable.
Ability to prepare technical reports, reference documentation, knowledge base articles.
Extensive experience with Business Objects 11, Cognos reporting, and SQL queries (including multi table joins).
Understanding of the Information Technology Infrastructure Library (ITIL®) processes and process flows for incident, problem, change, and service request management (v3 Foundation Certification highly desired).
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