Under general supervision, responsible for contributing to the entertaining atmosphere at River City Casino by greeting and interacting with guests in a friendly manner, while providing guests with change and money exchange services.
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.
Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.
Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.
Perform numerous telephone functions to and from central credit, other casinos, and departments within River City Casino.
Open check-cashing cards (requires making credit inquiries).
Works with high limit customers to ensure they are provided with prompt, courteous and friendly service.
Performs all duties in a confidential manner.
Pinnacle Entertainment - 2 years ago
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