Tenet, through its subsidiaries, owns and operates acute care hospitals and numerous related health care services. Our mission is to be recognized for our commitment to our people and partners who provide quality, innovative care to the patients we serve in our communities. It's a spirit you can experience first-hand and it's a philosophy that can enhance your own approach to health care and your career goals.
Under the direction of the Manager, schedules appointments and procedures per practice protocols. Collects accurate and complete patient demographic information including insurance and authorization / referral requirements. Assigns CPT codes for ordered studies. Receives and transmits information as needed. Explains and coordinates exam / prep protocols.
(Responsibilities) Skills & Abilities
As a call-center agent for the centralized scheduling department, must consistently deliver the following attributes:
Excellent telephone etiquette.
Courteous answering of in-coming calls.
Professional identification of self and SCHC / SCPA.
Proper transfer of calls with an appropriate introduction
Willingness to contact referring physicians and other healthcare facilities on behalf of the patient
Positive attitude and self control in dealing with difficult callers and situations
Accuracy in populating demographic information and scheduling comments
Exhibit at remedy approach to cancellations, appointment gaps and rescheduling activities
Obtain and record updated demographic information at time of scheduling
Communicate proper protocols for all modalities
Follow established scheduling procedures
- Must be able to sit for a long period of time.
- Must be able to meet departmental customer service and production benchmarks.
Training & Education:
High School Diploma
Experience in scheduling appointments in a medical office or healthcare organization. Verbal interactions with physicians, patients or parents in a healthcare environment. Utilization of an automated system for scheduling highly desired.
483-SCHC Pediatric - Philadelphia, PA
Shift begin time
Shift end time
Tenet Healthcare - 24 months ago