CALL CENTER REPRESENTATIVE
SCHC Pediatric - Philadelphia, PA

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1205022354

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Description

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Job Summary:
Under the direction of the Manager, schedules appointments and procedures per practice protocols. Collects accurate and complete patient demographic information including insurance and authorization / referral requirements. Assigns CPT codes for ordered studies. Receives and transmits information as needed. Explains and coordinates exam / prep protocols.

(Responsibilities) Skills & Abilities

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As a call-center agent for the centralized scheduling department, must consistently deliver the following attributes:

Excellent telephone etiquette.

Courteous answering of in-coming calls.

Professional identification of self and SCHC / SCPA.

Proper transfer of calls with an appropriate introduction

Willingness to contact referring physicians and other healthcare facilities on behalf of the patient

Positive attitude and self control in dealing with difficult callers and situations

Accuracy in populating demographic information and scheduling comments

Exhibit at remedy approach to cancellations, appointment gaps and rescheduling activities

Obtain and record updated demographic information at time of scheduling

Communicate proper protocols for all modalities

Follow established scheduling procedures

  • Must be able to sit for a long period of time.
  • Must be able to meet departmental customer service and production benchmarks.
Qualifications

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Training & Education:
High School Diploma

Experience:
Experience in scheduling appointments in a medical office or healthcare organization. Verbal interactions with physicians, patients or parents in a healthcare environment. Utilization of an automated system for scheduling highly desired.

Job

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Non-Clinical/Administrative

Primary Location

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PA-Philadelphia

Hospital/Facility

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483-SCHC Pediatric - Philadelphia, PA

Job Type*

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Full-time

Shift Type*

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Days

Shift begin time

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8:30 AM

Shift end time

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5:00 PM

Tenet Healthcare - 24 months ago - save job