CASE MANAGER
Law Offices of Thomas J. Henry - San Antonio, TX

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CASE MANAGER

JOB DUTIES:

-Interact daily with assigned clientele and Potential New Clients (PNC) to understand their needs which will provide more clarity for assigned attorney directions

-Work closely and in tandem with assigned attorney and assigned Medical Clerk (MC) in a team environment and ensure all policies and procedures are followed and completed

-Communicate daily with assigned attorney and assigned MC using multiple mediums (ie. Email, written reports, one on one presentation, etc.) to address any case building, property damage, or case settling issues and direction-Quickly and efficient obtain police reports from various police agencies-Quickly and efficiently set up auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/ Medical Payment (Med Pay) claims daily-Ensure clientele are receiving medical treatment if necessary and proper policies are being followed -Handle clientele complaint issues, requests, and demands accordingly-Effectively explain and execute Attorney-Client contracts to grow law firm and increase local clientele market share

-Provide close attention to all clients and potential new clients both in person and over the phone

-Resolve clients property damage issues providing clients with their respective options

-Manage rental car requests and rental car accounts per client file
File management encompassing keeping file organized and filing mail/faxes daily

State Bar of Texas - 18 months ago - save job - block
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