Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Hollywood Casino Lawrenceburg is currently looking for a Casino Host to join the team.
SUMMARY: Develop and maintain strong professional business relationships with known casino players, and identify and develop new prospects with “high play” potential. Provide a variety of services to “best” customers to enhance the growth of gaming revenues, as well as continued patronage, emphasizing player development.
Your daily responsibilities include:
Participate in appropriate social activities within the Marketplace and with Casino guests, which reflect positively on Hollywood Casino. Get acquainted with known players and groom new prospects. May take guests to lunch or dinner, give tours of facility, and make dinner or hotel reservations. Hosts will have comp authority based on established guidelines.
Serve as a host/hostess for special events on a regular basis. Work closely with the Director of Marketing to plan and administer special events.
Manage assigned dormant accounts. Responsible for compiling a daily report of shift activities, guests’ names and other pertinent information. Takes specific actions and seek opportunities to increase guests visits to the casino (e.g., invite guests to dinner, make gaming session reservations, provide free tickets to special events, etc.)
Develop and maintain mail list for all premium players.
Work closely with casino and slot personnel to determine “high limit players” and cater to those customers.
Collect and maintain relevant player information such as marital status, spouse’s name, outside interests, etc. for use in event planning and other activities.
Maintain relationships with valued gaming guest through personal contact through an administration program of phone, direct mail, and in person.
Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
Perform duties in a safe manner; report any potential safety hazards to management staff.
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
To be successful in this position it will require the following skill set:
Must be 21 years of age
Read, write legibly, understand and speak English
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Must meet professional appearance standards as prescribed by company policy.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Cast Member must be able to lift and/or move up to 50 lbs.
Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.
Something to leave you with:
If you’re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio. You will soon understand why “It’s Good To Be PENN!”
Penn National Gaming, Inc. - 23 months ago