CB Broadband Technician
Charter Communications - Fenton, MO

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Under minimal supervision, perform basic to complex installation, troubleshooting and repair of cable, internet, telephone services from tap to Customer Premise Equipment (CPE) or other demark locations for residential and commercial customers. Test and repair network hardware for commercial customer services, as well as internal services within Charter Facilities. Provide exceptional service to customers as well as their technical representatives, ensuring that Charter services interface as expected with business systems. Perform site surveys on as needed basis. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Perform basic to complex installation of and troubleshoot/ repair coax based phone, internet or video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of the CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN) Interact with business customers and their representatives, demonstrating an understanding of and regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose and correct service related issues Respond to equipment failures, trouble shoot and repair equipment while providing the customer with productive communications regarding repair process Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter and a business customer Educate customer on proper use of services and equipment, as well as the availability of online help options Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation Qualification (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook) Adhere to TQA standards in accordance to company policy Follow security procedures to prevent any unauthorized services.Assist in providing mentoring to Broadband Technician Sr, and non-commercial focused members of the Technical Operations teams (Broadband Technician, Advanced Broadband Installer and Broadband Installer) Utilize and demonstrate proficiency with tasks, tools, test equipment and information that will enhance business results Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders Operate communications device in accordance with company policies Operate a company vehicle in a safe and responsible manner; Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies Troubleshoot basic distribution problems associated with the RF, AC, DC portions of the forward and reverse plant as assigned by supervisor Assist with outage resolution as needed Perform quality control inspections by reviewing work completed by contract and in-house technicians For applicable systems Perform repair and maintenance on voice systems, including uninstalling and removing existing CPE; Installing, uninstalling and reconnecting NEU devices and backup powering; Initiating DHCP script Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures, and network topologies Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers in the installation of cable to the residence and TV set converters Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment Basic Knowledge in using software tools to support the current operations, knowledge in basic network devices and network appliances Ability to accurately measure distances, using tapes or other measuring devices Ability to carry, climb and operate extension ladder, (approx. 32 ft. high and 90 pounds) Ability to climb poles using gaffs, hooks and climbing belt as needed Ability to differentiate between different sizes and colors of wires Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to perform job from high places (i.e. poles and roofs) Ability to work while standing 50 – 70% of the time Ability to work with small components and wires to make cable connections Ability to use handheld communication devices and applications Ability to use personal computer and software applications Certifications and/or Licenses
      Valid driver's license with satisfactory driving record within Company required standards

      Education
      High School Diploma or equivalent work experience

      Related Work Experience/Training
      1+ years IP networking experience
      Installation and repair of WAN/LAN related equipment experience
      Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent work experience

      PREFERRED QUALIFICATIONS
      Skills / Abilities and Knowledge
      Knowledge of company products and services

      Certifications and/or Licenses
      Industry and vendor specific certifications and training (NCTI, SCTE)

      WORKING CONDITIONS
      This position works face to face with customers
      Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
      Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
      Work outdoors in all kinds of weather and at all times of the day or night
      Work performed near power lines and electricity
      Work performed at various heights above ground on telephone/power poles
      Work and travel in inclement weather
      On-call rotation required
      Work in Commercial or Factory type environments

      Primary Location US-Missouri-FENTON

      Charter Communications - 15 months ago - save job - block
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      Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...