CE Coordinator
dunnhumby - Cincinnati, OH

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Customer Education Coordinator

Associate, Cincinnati, OH

About dunnhumbyUSA


dunnhumby is the world’s leading customer science company. We analyze data and apply insights from more than 400 million customers across the globe to create better customer experiences and build loyalty. Our insights and strategic process help clients create competitive advantage and enjoy sustained growth. dunnhumbyUSA is a joint venture of The Kroger Company and London-based dunnhumby. dunnhumby employs nearly 2,500 employees in offices throughout Europe, Asia and the Americas, and serves a prestigious list of companies including The Kroger Co., Tesco, Coca-Cola, General Mills, Kimberly-Clark, Macy's, PepsiCo and Procter & Gamble. For more information, please visit us at www.dunnhumby.com .

Department

Customer Education is key to the dunnhumby strategy to create measurable value by raising our clients’ organizations capabilities to be centered on the customer by helping our clients turn brilliant insight into sustainable action.

Role

Support the design and delivery of customer-centric training and support for multiple dunnhumby solutions. The goal is to increase the adoption and internalization of dh solutions that embed the customer in decision making processes.

Key Responsibilities

Learning Management System (LMS) · Manage the Kroger and CPG client Learning Management System (LMS) which includes: course, attendee and content management, evaluation reporting and global development/enhancements
· Monitor and ensure LMS system data accuracy; troubleshoot technical issues with global counterparts
· Upload, test and assign all content (including eLearning courses) in the LMS
Customer Education Operations · Ensure workshop materials are printed, collated and ready for use for instructor-led courses
· Manage all course training materials (online and offline) and assist instructors in preparing for courses
· Find ways to streamline training processes and share best practice with global Customer Education coordinators.
· Interact with Kroger and MP Client leads as well as other key stakeholders on a consistent basis
· Act as first line contact for suppliers and Kroger regarding dunnhumby training courses and e-learning
· Coordinate communication on attendance, completion and effects of training (increase in solution usage)
· Input/Manage course feedback results from courses to share with relevant departments
· Collaborate closely with TSC as main point of contact for training room support issues (i.e. projector issues, laptop issues, etc)
· Manage training vendor relationships as appropriate
· Responsible for purchasing and inventory management of training supplies
· Assist instructors in managing course pre-work / pre-requisites
Skills and Experience · Demonstrate initiative, organization, dependability and flexibility in an environment of frequent change
· Highly motivated individual, willing to accept responsibility and to continuously learn
· Ability to effectively and appropriately interact with all levels of management
· Excellent interpersonal skills, telephone manner, personal contact
· Project management skills and ability to manage multiple tasks/projects at once
· Strong technical aptitude – proficient in Word, Excel and PowerPoint.
· Strong customer service orientation
· Previous training event management experience desirable
· Experience with Learning Management Systems preferred

Able to work independently and as part of a team

Required Skills