CIO
Central Washington Hospital - Wenatchee, WA

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Bachelors degree is required
  • Supervisory experience is required
  • OVERALL PURPOSE OF POSITION:

    Coordinates the development and execution of the strategic information systems and technology plans for the Wenatchee Valley Medical Center, Central Washington Hospital, and the corporate functions of Confluence Health. Plans, organizes, directs, and controls all information management and technology activities across the entire health system. Provides management, direction and leadership in the application of information technology to support the achievement of strategic business plans for the entire health system. Manages the preparation and implementation of the IT portion of the strategic plan and supporting tactical plans by working with physicians and administrators and staff of the health system. In conjunction with the CMIO provides oversight of clinical development work. The CIO is a Senior Vice President and reports to the CEO and also works closely with the other SVPs and EVPs in fulfilling the IT strategic plan and priorities.

    JOB FUNCTIONS

    ESSENTIAL:

    1. Strategic Planning & Leadership (25%): Works with CH executive team and other Managers across the organization to develop, implement, and maintain strategic IT plans and activities that meets, and aligns with, the administrative, financial, and clinical information needs and goals of the Health System. Leads the planning and implementation of the tactical information systems for the Health System to achieve the goals of the overall strategic plans of the Confluence Health. Makes key IT presentations to health system leadership groups, is an active member of the senior management team, and leads the system-wide IT Steering Team and other application-centric Oversight Committees. Keeps current with the latest emerging healthcare Information Technology advances and brings those to the table in all relevant discussion forums & planning events.

    2. Staff and Department Management (20%): Either directly, or through supervisors, directs the work of the health system Network Engineers & Field Service Technicians, Application Programmers/Analysts, Project Managers, Telecommunications Engineers, and any other IT position that may be added in the future. Conducts annual performance evaluations for direct reports and recommends increases, promotions and disciplinary actions. Develops departmental goals and plans designed to attain agreed upon goals. Develops policies and procedures affecting the department and audit procedures in order to determine need for change/modifications. Monitors and continually improve IS staff utilization throughout the health system network. Hires, fires, and assists in the training of new employees.

    3. Operations Management (20%): Either directly, or through supervisors, plans, coordinates, and prioritizes all operational activities to ensure that planned service levels are met or exceeded. Provides on-site triage in the event of service outages and/or business recovery. Communicates IT priorities and interaction with all health system users and other IT personnel to ensure the timely achievement of daily operational requirements. Through technical support staff provides daily monitoring of all technical components of the system including workstation response time, workstation and network down time, and other performance measures as required.

    4. Customer Service, Advisory/Communication (10%): Either directly, or through supervisors, provides proactive advice, counsel and services to the local department heads and system users. Prepares and presents IT performance measurements to departmental directors and managers, and other executives as may be necessary. Participates in key health system departmental meetings to improve communications and align service expectations with current plans. Is a member of the health system senior management team. Works with departments to ensure that IT productivity tools are being used, the integrity of shared databases is maintained, and the associated benefits realized. Through proper goal setting for, and supervision of, staff, provides the best possible customer service to all health system end users. This means understanding the customer information needs and priorities, and then assigning IT resources to meet those needs in the most responsive and cost effective manner possible.

    5. Projects (15%): Defines, documents and prioritizes new information technology requests and maintains an effective prioritization process. In conjunction with health system senior staff and physicians, currently utilizing the IT Steering Committee, assists in defining the scope and benefits of new projects and ensures compatibility with the overall information systems plan and alignment with the strategic objectives of the overall health system.

    6. Budgeting (5%): Develops, monitors, and is accountable for the health system IT department budget. Approves expenditures against the budget. Responsible for budgets of new IT projects. Escalates all critical items that affect cash flow.

    7. Professional Development (5%): Participates in professional development activities and maintains professional affiliations. Keeps abreast of developments in the IT field and arranges staff training programs to improve and/or enhance skills & techniques.

    a. W orks closely with health system department managers and staff to ensure that effective teamwork and communication is always in place. Works to eliminate any walls and barriers throughout each organization.

    b. Establishes good working relationships with all physicians, administrators, end user departments heads & staff and strives to provide the best possible customer service.

    NOTE: This list of job functions is not intended to be all inclusive and may be expanded to include other functions that may be deemed necessary.

    QUALIFICATIONS:

    EDUCATION/EXPERIENCE:

    1. Minimum of 12 years of experience as an IT Director or Manager in a medium to large healthcare organization, preferably a hospital integrated with a medical group practice. This includes direction and management of data & telecomm network engineers & technicians, and application analysts & programmers.

    2. A relevant undergraduate college degree.

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    1. Ability to envision the future and develop strategic plans based upon those visions, and then to take those strategic plans which align with overall system strategic goals, and assist in translating them into realistic tactical plans.

    2. A successful track record of directing and managing the implementation of major IT applications & systems. Experience with EPIC and Cerner applications preferred.

    3. Proven ability to direct and manage a professional IT staff of 30+110 people including supervisory level staff.

    4. Demonstrated ability in building positive relationships between core functional departments within a large IT organization.

    5. Ability to effectively communicate with end users and management to understand information needs and priorities and then allocate IT resources to meet those needs in a timely and cost effective manner.

    6. High levels of problem solving ability in order to proactively determine problem areas and coordinate implementation of effective solutions.

    7. Solid project management skills with an ability to coordinate a large number of concurrent projects.

    8. A solid understanding of healthcare business information needs.

    9. Excellent written & verbal communication skills, and outstanding customer service skills.

    10. A good understanding of telecomm, data network, PC desktop, application support and development and project management technologies and techniques.

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