CIO
Ellucian. - Mason City, IA

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Making a difference for over 17 million students at more than 2,400 institutions of higher education in over 40 countries is a big job. At Ellucian, we provide education institutions with the innovative solutions they need to help people everywhere discover their futures through learning.
At Ellucian our values are CLEAR: Collaboration, Learning, Engagement, Accountability, and Resourcefulness. We truly are a global organization with offices in North America, Mexico, Dubai, India, Australia, the United Kingdom, France, and the Netherlands.
We seek people who are forward-looking, innovative, enthusiastic and ambitious, team players, and high performers. We want you to join us in the special and rewarding work we are so fortunate to be a part of every day - join Ellucian and be inspired!

Position Responsibilities

Ellucian is a managed IT services provider that can serve as a full on-site IT department, as well as provide a range of IT services, and help augment IT support throughout an institution to help students achieve their goals. Ellucian works as an integral part of a client’s IT organization and takes responsibility for specific functions including 24x7 help desk support, application hosting, and application management. Regardless of the support provided, Ellucian is ready to help an institution’s IT department meet its service requirements and performance objectives.

CIO is responsible for providing technology leadership and management of technology systems and services at client institution. This includes management of strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site. Creates and implements client’s information technology strategy. Reports to the General Manager.

Essential Duties and Responsibilities:

Strategic / Customer Focus

• Maintains regular contact with client executives and staff; develops a positive client relationship. The CIO focuses on client liaison and strategic aspects of Managed Services activities at the client location. Advises client on status of technologies at the institution relative to the client’s strategic goals and objectives.
• Manages the day-to-day operations of the information technology department including directing staff, who support administrative and/or academic computing, networking, user services, telecommunications and other information technology functions. Assess and anticipates technology projects and recommends appropriate action and resources. Identifies user needs, resolves problems and directs building of teams to work across all levels of the organization. Establishes and directs the strategic and tactical goals, policies, and procedures for the information technology department. Recommends and/or determines the institution’s long-term system needs and proposes hardware/software solutions to accomplish the institution’s business objectives and to support campus goals.
• Actively participates in a number of key client committees, cabinet and/or Board-level meetings, ad-hoc advisory groups, institutional/community activities and planning committees. Interfaces with and participates in all facets of the Corporate Client Services Management team functions. Coordinates, submits, reports, and manages problem resolution for all Federal and State requirements for student, personnel and financial records. Works with Managed Services management to coordinate corporate resource requirements to complete and update annual strategic plans.

Business Development

• Participates in the development of strategies and the completion of contract upgrades and renewals with General Managers and Vice Presidents. Recognizes, creates, and tracks value-added and ROI activities for client.
• Responsible for ensuring contract administration, extensions, and enhancements. • Negotiates and maintains responsibility for managing various IT related vendor contracts. Assists with or creates requests for proposals for IT related projects. • Translates and articulates administrative and educational goals of the institution into technical initiatives.
• Directs budgeting, strategic and tactical planning, business processes and database system strategy. Completes and monitors site budgets and business plans; reviews monthly revenue and expense reports. Prepares and submits required corporate reports in a timely manner.

Management / Leadership

• Implements company policy, methodologies, procedures and practices at site location. • Responsible for hiring all company staff assigned to support a client’s information technology operations. Responsible for managing on-site personnel actions, staff training and development. Communicates regularly and effectively with Managed Services management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
• Manages complex technical projects and technical operating units. Makes recommendations and oversees implementation of all key IT-related functional units.
• Communicates IT-related information on projects, service levels, tasks and issues to the appropriate audience using the appropriate mediums. Proactively supports corporate initiatives and programs.
• Leads and directs efforts using appropriate management skills including project management, budget administration, decision making, communication, and time management skills.
• Leads and directs efforts using appropriate management skills including project management, budget administration, decision making, communication, and time management skills.

Position Requirements

What we need from you:

• Knowledge of Higher Education and Information Technology
• Requires a minimum Bachelors degree. Advanced degrees strongly preferred
• 8 - 10 years of experience in the Information Technology field; or equivalent combination of education and experience leading IT strategic initiatives in a college or university environment
• Excellent interpersonal and leadership skills with the ability to mentor and grow others
• Ability effectively communicate technical topics to non technical staff
• Ability to collaborate across varied groups
• Must have stress-management skills
• Must possess planning and organization skills
• Strong understanding of Administrative/ERP Computing systems for in any of the following ERP solutions: Banner (preferred), Colleague, PeopleSoft, Oracle, Jenzabar, Blackboard, College Net, On Contact and other CRMs, etc.
• Strong understanding of Network/Telecom, Instructional Technology and User Support Services
• Strategic/Customer Focus: Proficient decision-making and time management skills. Strong leadership abilities. Maintains current knowledge in use and trends of technology in higher education. Ability to work in a politically-sensitive environment with various campus constituencies and conflicting goals
• Process/Improvement Focus: Strong written and verbal communication skills. Adaptable, open to change, creative in problem resolution, and innovative in generating solutions
• People/Empowerment Focus: Able to give and receive feedback at all levels of the organization. Strong coaching, empathizing, and empowerment abilities
• Risk/Value Creation Focus: Able to take initiative and responsibility for projects, promote teamwork and collaboration between Client and Ellucian staff

Desired Skills/Knowledge/Experience:

• Familiarization of working with data sets, analytical reports and statistics to identify trends in daily college operations
• Experience with or knowledge of service provision best practices (e.g.ITIL)

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Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed...