Responds to non-emergency call center requests using effective problem-solving techniques to provide detailed information and citizen, business and employee assistance for quality service; receive, evaluate, prioritize and relay non-emergency and in some instances emergency, calls to appropriate service personnel; to perform various data entry duties pertaining to calls received; and to forward specific calls to appropriate agencies for further assistance; to receive City payments and provide dispatching services as required; to operate a computer terminal to provide citizens, businesses and employees personnel with accurate and verified information concerning a variety of City services and to gather, receive, record and disseminate a variety of incoming information.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or GED, plus three (3) years of experience in a high volume customer services area to include two (2) years experience using network computer systems, word processing, data entry and/or responding to inbound and outbound calls. Related education and experience may be interchangeable on a year for year basis.
ADDITIONAL REQUIREMENTS :
This is a part-time, permanent position. Position requires: Background check, Shift work, Odd days off.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES IN THE FOLLOWING AREAS:
Call center best practices for providing various inbound and outbound services
Computers, internet browsers, search engines, email, and instant messaging
Provide a wide variety of assistance and information to citizens
Research, analyze, and resolve customer problems and inquiries
Operate a computer efficiently using internet browser applications, searching, email and instant messaging
Communicate clearly and concisely
Correct usage of spelling and correct grammar
Establish and maintain cooperative working relationship with those contacted in the course of work
Perform the essential functions of the job with or without reasonable accommodation
City of Albuquerque - 18 months ago
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