Provide administrative support for the unit. Coordinate unit activities, supplies and communication. Provide assistance to patients, families, visitors and staff to optimize customer services. |
A high school diploma or an equivalent is required. Two years of customer service or clerical experience is required. College or equivalent degree may be substituted for required experience. Knowledge of computer keyboard required. Excellent guest relation skills required.
Previous healthcare experience is strongly preferred.
Transcribe and process physician orders, including computer entry. Answer phones, direct calls and take messages for physicians, nurses and staff. Function as the resource person and unit communicator such as knowing the location of staff, equipment and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for unit, including admissions/discharge logs, census logs, patient medical records and other unit-specific documentation. Maintain accurate and timely entry of information into computerized bed-management system. Perform charge entry duties. Run and reconcile reports for management and supervisors. Greet and direct patients, families, students, visitors, and other hospital staff. Collect patient and unit data as assigned.
Promptly answer call lights using positive guest relations skills and page appropriate staff. Monitor visitors on the unit and alert staff to possible problems and security issues. Assist in the coordination of emergencies and codes. Demonstrate ability to organize workload and manage multiple tasks while maintaining orderly desk routine. Maintain unit station and common areas in a neat and orderly manner. Educate and train new unit clerks, students and other staff, related to unit clerk activities and responsibilities. Contribute to and support a positive learning environment. Function as the computer and office equipment resource or super user for the unit. Maintain appropriate medical record and other forms needed during computer down time. As needed, deliver lab specimens, deliver/pick up supplies from other departments. Maintain scheduling flexibility to meet unit needs.
Applicants with diverse backgrounds are encouraged to apply.
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